Andrew Almaguer
Chino,CA
Summary
Dedicated team player seeking to leverage skills and expand within a dynamic company. Committed to ongoing learning and development to make a significant impact. Willing to relocate for the right career opportunity.
Diligent desired position with proven track record in managing departmental operations and enhancing team performance. Successfully led various initiatives, resulting in improved operational efficiency and employee satisfaction. Demonstrated leadership and strategic planning skills in high-pressure environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Department Manager
Buffalo Wild Wings
Chino, CA
11.2022 - Current
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Oversaw inventory management processes, maintaining optimal cost levels while minimizing waste and losses
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Increased customer satisfaction with proactive issue resolution strategies.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
United States Coast Guard
Gunners Mate
Cape May, NJ
02.2020 - 04.2022
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
General Manager
Jersey Mike's
Ontario
10.2017 - 02.2020
- Managed store operations including ordering, handling guest complaints, scheduling, interviewing, hiring, training, and maintaining cleanliness.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Education
High school diploma - undefined
Don Lugo
Chino, CASkills
- Budgeting (7 years)
- Culinary Experience (7 years)
- Restaurant Management (7 years)
- Forecasting (7 years)
- Office Management (7 years)
- Purchasing (7 years)
- Leadership (7 years)
- Bartending (3 years)
- Kitchen Management Experience (7 years)
- Recruiting (7 years)
- POS (5 years)
- Payroll (7 years)
- Profit & loss (5 years)
- Microsoft Excel (5 years)
- Management (7 years)
- Labor Cost Analysis (5 years)
- Food Safety (7 years)
- Barback (3 years)
- Serving (3 years)
- Inventory Control (5 years)
- Catering (5 years)
- Customer service (7 years)
- Staff management (7years)
- Team leadership (7 years)
- Team supervision (7 years)
- Training and mentoring (7 years)
- Customer engagement (7 years)
Certification
ServSafe April 2022 to Present
Languages
Japanese
Professional Working
Timeline
Department Manager
Buffalo Wild Wings
11.2022 - Current
United States Coast Guard
Gunners Mate
02.2020 - 04.2022
General Manager
Jersey Mike's
10.2017 - 02.2020
High school diploma - undefined
Don Lugo