Andrew Arreola
Long Beach,CA
Summary
Proven technical specialist with a strong background in customer service and technical support, notably at Teletrac. Demonstrated expertise in training junior technicians and managing high-priority projects, achieving significant improvements in learning and operational efficiency. Skilled in customer assistance and complex problem-solving, showcasing a blend of hard and soft skills essential for driving results and fostering professional growth.
Overview
8
8
years of professional experience
Work History
Cashier
Goodwill
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Handyman
A1 Handyman Services
08.2021 - 02.2024
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Removed and repaired carpet and wood flooring.
- Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
Technical Specialist
Teletrac
03.2016 - 06.2022
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
Education
Diploma -
Cypress High
Cypress, CASkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Timeline
Handyman
A1 Handyman Services
08.2021 - 02.2024
Technical Specialist
Teletrac
03.2016 - 06.2022
Cashier
Goodwill
Diploma -
Cypress High