Summary
Overview
Work History
Education
Skills
References
Timeline
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Andrew Baten

East Lansing,MI

Summary

Ambitious, career-focused job seeker, anxious to obtain an entry-level internship position to help launch career while achieving company goals.

Overview

6
6
years of professional experience

Work History

Server

Red Lobster
Mount Pleasant, MI
11.2021 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Provided exceptional service to high volume of daily customers.
  • Followed health safety guidelines when preparing and serving food products.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Maintained records of transactions made during shift as required by law or company policy.

Server/Head Bartender

Round Lake Group LLC.
Charlevoix, MI
07.2021 - Current
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Assisted in training new servers.
  • Trained new employees on restaurant procedures and plating techniques.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Accurately recorded orders on cash register and point-of-sale system.

Server/Manager on Duty

Smoke On The Water
Charlevoix, MI
06.2018 - 08.2022
  • Established standards for personnel performance and customer service.
  • Collected cash sales from employees to properly tip each server after shift.
  • Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Served orders by picking up and delivering customers' choices from bar and kitchen.
  • Motivated staff through acknowledgment of hard work and achievements.
  • VerifIed and confirmed staff schedules to properly cover shifts.
  • Explained goals and expectations required of trainees.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Education

Bachelor of Science - Psychology, Law & Economics and Legal Studies

Central Michigan University
Mount Pleasant, MI
12-2024

Skills

  • Regulatory Compliance
  • Exceptional Customer Service
  • Performance Improvement
  • Professional Appearance
  • Strong Work Ethic
  • Quantitative Analysis
  • Strong Analytical Skills
  • Collaborative Teamwork
  • Data Interpretation
  • Active Listening
  • Team Building
  • Curriculum Development
  • Adaptability
  • Professionalism
  • Student Engagement
  • Multitasking
  • Adaptability and Flexibility
  • Interpersonal Skills
  • Professional Demeanor
  • Conflict Resolution

References

References available upon request.

Timeline

Server

Red Lobster
11.2021 - Current

Server/Head Bartender

Round Lake Group LLC.
07.2021 - Current

Server/Manager on Duty

Smoke On The Water
06.2018 - 08.2022

Bachelor of Science - Psychology, Law & Economics and Legal Studies

Central Michigan University
Andrew Baten