Andrew Baten
East Lansing,MI
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level internship position to help launch career while achieving company goals.
Overview
6
6
years of professional experience
Work History
Server
Red Lobster
Mount Pleasant, MI
11.2021 - Current
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
- Followed health safety guidelines when preparing and serving food products.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Maintained records of transactions made during shift as required by law or company policy.
Server/Head Bartender
Round Lake Group LLC.
Charlevoix, MI
07.2021 - Current
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Assisted in training new servers.
- Trained new employees on restaurant procedures and plating techniques.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Accurately recorded orders on cash register and point-of-sale system.
Server/Manager on Duty
Smoke On The Water
Charlevoix, MI
06.2018 - 08.2022
- Established standards for personnel performance and customer service.
- Collected cash sales from employees to properly tip each server after shift.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Served orders by picking up and delivering customers' choices from bar and kitchen.
- Motivated staff through acknowledgment of hard work and achievements.
- VerifIed and confirmed staff schedules to properly cover shifts.
- Explained goals and expectations required of trainees.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
Bachelor of Science - Psychology, Law & Economics and Legal Studies
Central Michigan University
Mount Pleasant, MI12-2024
Skills
- Regulatory Compliance
- Exceptional Customer Service
- Performance Improvement
- Professional Appearance
- Strong Work Ethic
- Quantitative Analysis
- Strong Analytical Skills
- Collaborative Teamwork
- Data Interpretation
- Active Listening
- Team Building
- Curriculum Development
- Adaptability
- Professionalism
- Student Engagement
- Multitasking
- Adaptability and Flexibility
- Interpersonal Skills
- Professional Demeanor
- Conflict Resolution
References
References available upon request.
Timeline
Server
Red Lobster
11.2021 - Current
Server/Head Bartender
Round Lake Group LLC.
07.2021 - Current
Server/Manager on Duty
Smoke On The Water
06.2018 - 08.2022
Bachelor of Science - Psychology, Law & Economics and Legal Studies
Central Michigan University