Andrew Brienza
Fort Myers,FL
Summary
Adaptable professional with extensive experience in sales coaching and staff management. Known for effectively optimizing operations and enhancing team performance, committed to driving revenue growth and achieving organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mobile Expert
T-Mobile
Fort Myers, FL
09.2025 - Current
- Assisted customers with product selection and service inquiries to enhance satisfaction.
- Demonstrated in-depth knowledge of mobile devices and plans to support customer needs.
- Demonstrated exceptional performance, maintaining a top 25% ranking among peers in Q1 2026.
- Guided colleagues in applying leadership skills to foster collaboration and improve overall team effectiveness.
Retail Associate Manager
T-Mobile
Fort Myers, FL
02.2024 - 09.2025
- Managed team performance to achieve sales targets and enhance customer satisfaction.
- Trained new staff on product knowledge and customer service best practices.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Implemented targeted strategies that propelled several locations from bottom 25% to top 25% performance, securing district leadership.
- Mentored team in recognizing both constructive and detrimental habits, fostering a culture of continuous improvement.
Mobile Expert
T-Mobile
Fort Myers, FL
08.2022 - 09.2024
- Assisted customers with product selection and service inquiries to enhance satisfaction.
- Demonstrated in-depth knowledge of mobile devices and plans to support customer needs.
- Developed strategic leadership and coaching proficiencies aimed at achieving next-level career progression.
- Completed high-level leadership training programs focused on fostering advanced leadership techniques and methodologies.
- Evaluated and refined performance metrics to sustain competitive standing in top 50% of sales rankings.
Site Supervisor
Platinum Security Group
North Fort Myers, FL
04.2022 - 07.2022
- Supervised security personnel to ensure compliance with protocols and procedures.
- Conducted site inspections to identify security vulnerabilities and implement corrective actions.
- Engaged with HOA manager to facilitate resolution of resident concerns and property incidents, ensuring community satisfaction.
- Configured and monitored rover checkpoints to ensure comprehensive security coverage throughout the community.
- Enhanced resident satisfaction by consistently greeting each resident and guest with warmth and enthusiasm. Established a professional presence in the community, positively impacting interactions and fostering a sense of belonging among residents.
Sales Representative
JH Cellular
Fort Myers, FL
09.2021 - 03.2022
- Developed strong customer relationships through effective communication and product knowledge.
- Conducted product demonstrations to enhance customer understanding and satisfaction.
- Executed sales strategies to meet and exceed monthly sales targets consistently.
- Managed daily store activities in the absence of the store manager to maintain operational efficiency.
Mobile Expert
T-Mobile (Formerly Sprint Corporation)
Cape Coral, FL
12.2019 - 08.2021
- Led team in delivering exceptional customer service and resolving complex technical issues.
- Trained new employees on product features and customer engagement strategies to enhance team performance.
- Implemented inventory management systems to optimize stock levels and reduce product shortages.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
Sales Representative
Spring Mobile AT&T Authorized Retail
Marco Island, FL
11.2018 - 09.2019
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Developed strong customer relationships through effective communication and product knowledge.
- Conducted product demonstrations to enhance customer understanding and satisfaction.
- Executed sales strategies to meet and exceed monthly sales targets consistently.
Education
High School Diploma -
East Lee County Hign School
Lehigh Acres, FL05-2014
No Degree - Criminal Justice
Florida Gulf Coast University
Fort Myers, FLNo Degree - Business Administration And Management
Purdue University
West Lafayette, INSkills
- Store operations
- Delegation and supervision
- Sales coaching
- Staff management
- Project coordination
- Compliance monitoring
- Employee scheduling
- Project management
- Quality assurance
Accomplishments
T-Mobile L.E.A.D Graduate 2024
Q3-Q4 2025 District and Market Leader Customer Satisfaction
Certification
Florida Security Officer D License
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Mobile Expert
T-Mobile
09.2025 - Current
Retail Associate Manager
T-Mobile
02.2024 - 09.2025
Mobile Expert
T-Mobile
08.2022 - 09.2024
Site Supervisor
Platinum Security Group
04.2022 - 07.2022
Sales Representative
JH Cellular
09.2021 - 03.2022
Mobile Expert
T-Mobile (Formerly Sprint Corporation)
12.2019 - 08.2021
Sales Representative
Spring Mobile AT&T Authorized Retail
11.2018 - 09.2019
High School Diploma -
East Lee County Hign School
No Degree - Criminal Justice
Florida Gulf Coast University
No Degree - Business Administration And Management
Purdue University