Andrew Carter
Mobile
Summary
Dedicated leader with a strong background in customer relationship management and inventory control. Expertise in training teams and resolving issues promptly to elevate customer experience and operational performance.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Taco Mama
Mobile, AL
04.2016 - Current
- Led daily operations, ensuring adherence to company standards and enhancing customer satisfaction.
- Oversaw scheduling and labor management, maintaining optimal staffing levels during peak hours.
- Fostered a positive work environment through effective communication and conflict resolution among team members.
- Assisted in budgeting and financial forecasting, driving cost-effective decision-making across departments.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Assistant Warehouse Manager
Kinnucan's Specialty Outfitters
Opelika, AL
04.2015 - 03.2016
- Assisted in managing inventory levels to ensure optimal stock availability.
- Coordinated daily shipping and receiving operations to maintain workflow efficiency.
- Trained new staff on warehouse procedures and operational best practices.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
Education
High School Diploma -
Mcgill-Toolen Catholic High School
Mobile, AL05-2014
No Degree - Marketing
Auburn University
Auburn, ALSkills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Training and development background
- Customer relationship management (CRM)
- Customer retention
Accomplishments
- Received the best licensee partner for our midtown location in 2022 and 2023 for outstanding performance and leadership company wide
- Received the award for best assistant manager in 2025 for performance and overall growth in our southeastern group
Timeline
Assistant General Manager
Taco Mama
04.2016 - Current
Assistant Warehouse Manager
Kinnucan's Specialty Outfitters
04.2015 - 03.2016
No Degree - Marketing
Auburn University
High School Diploma -
Mcgill-Toolen Catholic High School