Andrew Castillo
Angry Owl Grill and Cantina
El Paso
3
years of professional experience
Dedicated Bartender Trainer with a strong focus on worker training and task prioritization. Known for enhancing service standards and fostering customer loyalty through exceptional service and effective team management.
Work History
Catering Supervisor
7 Months- Coordinated catering operations for events, ensuring seamless execution and customer satisfaction.
- Collaborated with culinary team to ensure timely delivery of meals during peak service periods.
- Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
- Trained new staff on food safety standards and service protocols to maintain high-quality service.
Bartender
9 Months- Prepared and served a variety of beverages in fast-paced environment.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Served high customer volumes during special events, nights, and weekends.
- Engaged with customers to provide exceptional service and foster repeat business.
Bartender Trainer
1 Year- Trained new bartenders on cocktail preparation and customer service protocols.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Reduced wait times for customers by implementing efficient bartender workflows and optimizing drink preparation processes.
Bartender Trainer
2 Years 6 Months- Developed training materials to enhance bartender skills and knowledge of beverage offerings.
- Conducted performance evaluations to ensure adherence to service standards and operational efficiency.
- Implemented best practices for inventory management, reducing waste and optimizing stock levels.
Bartender
8 Months- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
High School Diploma
Skills
Worker training
Task prioritization
Relationship building
Verbal and written communication
Team leadership
Critical thinking
Problem-solving
Multitasking Abilities
Timeline
Catering Supervisor
Sodexo (UTEP)
01.2026 - CurrentRead More
Bartender
Unbranded Tavern and Kitchen
11.2025 - CurrentRead More
Bartender Trainer
The Elmont Swim Club And Resort
08.2025 - CurrentRead More
Bartender Trainer
Angry Owl Grill and Cantina
02.2024 - CurrentRead More
Bartender
Plaza Hotel At Pioneer Park
10.2023 - 06.2024Read More
Eastwood Highschool
High School Diploma
Read More