Andrew Dixon
Claremore
Summary
I have a rich work history in IT support along with successful customer service skills. I would love an opportunity to use my background in IT and desire to learn even more to assist customers in the future.
Overview
2
2
years of professional experience
Work History
Sales Associate
Tilly's
03.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Prepared merchandise for the sales floor by pricing or tagging.
Team Sports Member
Academy Sports + Outdoors
11.2023 - 02.2024
- Achieved personal and store sales goals by applying sound customer service and sales protocol.
- Processed customer payments and bagged items to complete the buying experience.
- Performed recovery of sporting goods items and returned to specified department areas.
- Interacted with customers to provide information on different features regarding apparel and sports equipment.
- Maintained store displays and followed store housekeeping standards and procedures to provide an assortment of sporting goods.
IT Technician
Preston Public Schools
03.2022 - 05.2023
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Maintained office PCs, networks, and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, and laptops.
Education
Bachelor of Arts - Multimedia
Rogers State University
Claremore, OK05.2026
Associate of Applied Science - 3D Modeling & Animation
Oklahoma State University Institute of Technology - Okmulgee
Okmulgee, OK05.2023
Skills
- Customer Service
- Problem-Solving
- Mobile Device Repair
- Attention to Detail
- Software Upgrades
- Troubleshooting
- Multi-tasking strength
- Excellent people skills
- Cash Handling
- Outgoing Personality
Timeline
Sales Associate
Tilly's
03.2024 - Current
Team Sports Member
Academy Sports + Outdoors
11.2023 - 02.2024
IT Technician
Preston Public Schools
03.2022 - 05.2023
Bachelor of Arts - Multimedia
Rogers State University
Associate of Applied Science - 3D Modeling & Animation
Oklahoma State University Institute of Technology - Okmulgee