Andrew Duck
Knoxville,TN
Summary
Dynamic Relations Specialist with a proven track record at Regal Entertainment Group, excelling in customer service and social media management. Skilled in analyzing data and fostering effective communication, I enhance customer experiences and drive engagement. Committed to continuous improvement, I leverage product knowledge to resolve issues and elevate service quality.
Overview
2025
2025
years of professional experience
Work History
Relations Specialist
Regal Entertainment Group
Knoxville, TN
- 06.2024
- Manage incoming customer inquiries via phone, email, and social media platforms to provide prompt and courteous responses
- Collaborate with theater staff and General Managers to address operational issues and improve service quality
- Assist in resolving customer complaints and feedback to ensure a positive experience for all patrons
- Maintain accurate records of interactions and follow up on outstanding issues to contribute to continuous improvement in customer service
- Develop and manage social media content, including posting promotions and tagging, to engage with the audience and enhance online presence
- Monitor and respond to customer inquiries on social media platforms to build a welcoming and engaging online presence.
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Lowe's Home Improvement
05.2022 - 05.2024
- Consistently delivered exceptional customer service, ensuring customer satisfaction in all interactions
- Provided expert advice on plant selection, landscaping techniques, and outdoor maintenance to assist customers with their lawn and garden needs
- Demonstrated a keen eye for detail and a passion for outdoor living spaces, enhancing customer experiences
- Efficiently loaded heavy items and organized inventory to maintain a well-stocked and safe outdoor area
- Ensured cleanliness and safety in the outdoor work environment, promoting a positive shopping experience
- Cultivated strong relationships with customers and colleagues through effective communication and teamwork
- Contributed to a positive and collaborative work environment, supporting team goals and objectives
Education
Bachelor of Science - Psychology
East Tennessee State University
05.2024
Associate of Science - Criminal Justice
Walter State Community College
05-2022
Master of Science - Industrial-Organizational Psychology
Austin Peay State University
Skills
- Analyzing Data
- Data Entry
- Excel
- Microsoft Office
- Product Knowledge
- Marketing
- Public relations
- Customer service
- Computer literacy
- Communication skills
- Social media management
- Data entry
- Effective communication
- Customer feedback analysis
Timeline
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Lowe's Home Improvement
05.2022 - 05.2024
Relations Specialist
Regal Entertainment Group
- 06.2024
Bachelor of Science - Psychology
East Tennessee State University
Associate of Science - Criminal Justice
Walter State Community College
Master of Science - Industrial-Organizational Psychology
Austin Peay State University
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