Andrew Eckenrode
Findlay,OH
Summary
My years of retail and leadership experience can be a real asset to your company. I’m very detail and goal oriented.
Overview
33
33
years of professional experience
Work History
Service Lead
Big Lots
Findlay, OH
08.2019 - Current
- Primarily responsible for leading the service team including cashiering, and recovery-related functions and is accountable for customer service and operational front-end standards
- Provides leadership and clear direction to associates and actively participates in the customer-facing and service aspects of the store, including the support of front-end operations and programs and customer carry outs
- Serves as the primary Manager on Duty (MOD) when present
- When serving as MOD, leads and provides direction to store associates performing all cashiering, customer service, recovery, and furniture-related activities on the sales floor
- Works collaboratively with store leadership to accomplish customer service and front-end operational goals and tasks to help drive overall store performance
- Leads, supervises, and provides work direction to the Service Team in the store related to all cashiering, front-end and recovery functions
- Provides feedback to store leadership regarding the team’s performance
- Responsible for activities related to the achievement of customer service standards, front end operations and program compliance, training, and day-to-day operational tasks, including recovery
- Serves as the primary Manager on Duty when present including opening and closing the store when scheduled
- When serving in this role, provides leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness
- Drives the customer experience and ensures resolution of customer issues
- Responsible for the maintenance, supervision, and compliance of the Hazardous Waste program
- Utilizes company tools, reports, and feedback to effectively analyze trends and collaborate with store leadership in refining plans to accomplish store initiatives and achieve goals
Assistant Manager
Dunham's Sports
Lima, Ohio
08.2005 - 08.2019
- This is a fun, fast-paced work environment with variety in the day-to-day operation of the store
- Operational, merchandising, administrative functions within the store
- Leading and training a staff in providing exceptional customer service
- Store opening and closing responsibilities
- Driving sales through customer service and report analysis
Assistant Manager
Walmart
Bowling Green, Ohio
09.2002 - 08.2005
- Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-
- Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives,
- merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement
- business solutions; and communicating business objectives to teams effectively
- Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW)
- service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs);
- ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and
- providing process improvement leadership to ensure a high quality customer experience
- Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements
Grocery Clerk
Kroger
Findlay, Ohio
06.1992 - 08.2002
- Customer service: Greet customers, answer questions, and help them find new items
- Product knowledge: Stay current on products sold in the department and be able to make suggestions
- Safety: Maintain proper temperatures in coolers and cases, and report any safety concerns
- Quality assurance: Check product quality and review sell-by dates
- Sales goals: Help the department manager meet sales and profit goals
- Company values: Demonstrate Kroger's core values of respect, honesty, and safety
- Also filled in for the Lead when on vacation and wrote orders and lead the crew.
Education
High School Diploma -
Findlay High School
Findlay, OH06-1996
Owens Community College
Findlay, OHSkills
- Effective problem solving
- Sales Support
- Strong leadership
- Detail oriented
- Good communication skills
Timeline
Service Lead
Big Lots
08.2019 - Current
Assistant Manager
Dunham's Sports
08.2005 - 08.2019
Assistant Manager
Walmart
09.2002 - 08.2005
Grocery Clerk
Kroger
06.1992 - 08.2002
High School Diploma -
Findlay High School
Owens Community College