Andrew Falkenstein
Fairless Hills,PA
Summary
Dedicated professional with a proven track record at Johnny Longhots, excelling in customer service and cash handling. Demonstrated ability to manage high-pressure situations with patience and empathy, ensuring customer satisfaction. Recognized for outstanding work ethic and integrity, significantly enhancing customer experience and operational efficiency.
Overview
5
5
years of professional experience
Work History
Cashier
Johnny Longhots
08.2023 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Food Runner
Carluccis
06.2020 - 10.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
Education
No Degrees -
Pennsbury High School
Fairless Hills, PA06.2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
Johnny Longhots
08.2023 - 12.2024
Food Runner
Carluccis
06.2020 - 10.2023
No Degrees -
Pennsbury High School
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