Andrew Finn
Dedham,MA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
911 Emergency Dispatcher
Newton Police Department
08.2023 - 11.2023
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
Teacher's Assistant
Arlington Infant Toddler Center
12.2022 - 01.2023
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Communicated with parents to inform about child's progress and classroom behavior.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Landscaper
Rebel Landscape
05.2022 - 08.2022
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Utilized creative design techniques to maximize aesthetic appeal of landscaping projects.
Teacher's Aide
Marsh Grammar School
02.2022 - 04.2022
- Assisted teachers with supervision and care of a group of 10 children.
- Supported student learning objectives through personalized and small group assistance.
- Provided instructional support to students unable to attend regular classes.
- Maintained safety and security by overseeing students in recess environments.
- Assisted teachers with classroom management and document coordination to maintain a positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
Stock Associate
Nordstrom Rack
12.2021 - 01.2022
- Maintained effective team member communication.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Performed inventory control, such as counting, and stocking merchandise.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
Student Teacher
Doherty Middle School
09.2021 - 12.2021
- Worked with classroom teacher to learn about current standards and best practices.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
- Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
- Cultivated positive relationships with administration, teaching staff, and students.
- Promoted positive and productive learning environment to increase engagement and rapport with students and teachers.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Sales Associate
Art's Specialties
03.2021 - 06.2021
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Laborer
Town of Belmont Parks Department
07.2020 - 08.2020
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Utilized construction tools and machinery to effectively complete job site projects.
- Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
Education
Bachelor of Arts - Human Development/ Education With A Concentration in Moderate Disabilities
Merrimack College
Andover, MA05.2023
Skills
- Conflict Resolution
- Effective Communication
- Critical Thinking
- Prioritization
- Attention to Detail
- Empathy and Compassion
- Time Management
- Adaptability and Flexibility
- Problem Solving
Volunteer Experience
- Belmont S.P.O.R.T., Flag football unified partner, Fall 2015 - 2019
- Lacrosse Student Coach, Fall 2015 - 2019
Hobbies and Interests
- Hockey
- Golf
- Cape Cod
Timeline
911 Emergency Dispatcher
Newton Police Department
08.2023 - 11.2023
Teacher's Assistant
Arlington Infant Toddler Center
12.2022 - 01.2023
Landscaper
Rebel Landscape
05.2022 - 08.2022
Teacher's Aide
Marsh Grammar School
02.2022 - 04.2022
Stock Associate
Nordstrom Rack
12.2021 - 01.2022
Student Teacher
Doherty Middle School
09.2021 - 12.2021
Sales Associate
Art's Specialties
03.2021 - 06.2021
Laborer
Town of Belmont Parks Department
07.2020 - 08.2020
Bachelor of Arts - Human Development/ Education With A Concentration in Moderate Disabilities
Merrimack College
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