Hayden Mix
Temple,TX
Summary
Highly driven individual with experience in criminal justice, seeking growth within an organization. Offering strong interpersonal skills and the ability to work with people of diverse backgrounds. Dedicated to promoting justice and healing for victims of crime through empathy, advocacy, and humanity.
Overview
5
5
years of professional experience
Work History
911 Emergency Dispatcher
Bell County
03.2022 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Provided on-the-job training and coaching to develop new dispatchers.
Retail Area Manager
Kohl’s
12.2020 - 02.2022
- Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Built and strengthened cross-functional partnerships to improve sales success.
- Set sales objectives and attainment plans for the men's region as well as the Omni department.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Completed daily paperwork and computer entry of sales data as established by management.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Retail Sales Associate
Kohl’s
06.2018 - 12.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Exceeded daily sales and credit goals
Education
Bachelor of Arts - Criminal Justice
University of Maryland Global Campus
Adelphi, MD12.2023
Skills
- Computer-Based Dispatch Systems
- Data Tracking
- National Law Enforcement Telecommunications System (NLETS)
- Basic Life Support Knowledge
- Conflict Resolution
- Map Reading
- Reading Comprehension
- Verbal and Written Communication
- Data Entry
- National Crime Information Center (NCIC)
- Critical Thinking
- Active Listening
Timeline
911 Emergency Dispatcher
Bell County
03.2022 - Current
Retail Area Manager
Kohl’s
12.2020 - 02.2022
Retail Sales Associate
Kohl’s
06.2018 - 12.2020
Bachelor of Arts - Criminal Justice
University of Maryland Global Campus
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