Andrew Fischer
Delphos,Ohio
Summary
Proven track record in enhancing customer satisfaction and sales at Ohio Surplus, adept in client account management and problem-solving. Leveraged promotional support and persuasive selling to significantly drive sales. Skilled in payment processing and establishing strong customer rapport, consistently achieving and surpassing sales targets.
Overview
12
12
years of professional experience
Work History
Sales Associate
Ohio Surplus
06.2024 - Current
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Associate
North Dixie Truck & Trailer
09.2014 - 06.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Helped customers locate products and checked store system for merchandise at other sites.
- Developed strong rapport with customers and created positive impression of business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Machine Operator
Vanamatic
03.2014 - 08.2014
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Sales Associate
E & R Trailer
09.2012 - 04.2014
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
Education
Associate of Arts - Business Administration
University of Northwestern Ohio
Lima, OH05.1992
GED -
Delphos St. Johns High School
Delphos, OH05.1990
Skills
- Client Account Management
- Promotional support
- Payment Processing
- Problem-solving skills
Accomplishments
- Documented and resolved parts issues which led to proper and time resolved concerns.
- Project Development - Collaborated with team of employees in the development of informational videos.
Training and Informational videos for customer reference
Trying to pick common parts for customers, that may not know what they are looking for, when they are needing to have parts replace parts on a semi truck or trailer, and giving them 3 to 4 things to look for and look at, that will help with this identification.
In time, these videos have turned into training videos for new hires and for other part suppliers selling the same items.
Timeline
Sales Associate
Ohio Surplus
06.2024 - Current
Sales Associate
North Dixie Truck & Trailer
09.2014 - 06.2024
Machine Operator
Vanamatic
03.2014 - 08.2014
Sales Associate
E & R Trailer
09.2012 - 04.2014
Associate of Arts - Business Administration
University of Northwestern Ohio
GED -
Delphos St. Johns High School
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