Andrew Gonzales
Norwalk,United States
Summary
Professional desk services expert with significant experience in customer relations and administrative support. Known for strong focus on team collaboration and adapting to changing needs. Skilled in managing front desk operations, handling inquiries, and providing exceptional service. Reliable and results-driven, consistently ensuring smooth operations and client satisfaction.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Keystone Lanes
10.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Scheduled, coordinated and confirmed appointments, meetings and parties.
- Collected deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Kitchen Staff Member
Ono Hawaiian BBQ
10.2020 - 05.2021
Lead Team Member
Jamba Juice
09.2017 - 08.2020
- Adapted plans and adjusted to maintain high standards of functionality and safety.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Resolved problems, improved operations and provided exceptional service.
Education
Diploma -
Norwalk - La Mirada Adult School
Norwalk, CA06.2012
Skills
- Customer service
- Cash handling
- Telephone etiquette
- Administrative skills
- Conflict management
- Time management
Timeline
Front Desk Receptionist
Keystone Lanes
10.2022 - Current
Kitchen Staff Member
Ono Hawaiian BBQ
10.2020 - 05.2021
Lead Team Member
Jamba Juice
09.2017 - 08.2020
Diploma -
Norwalk - La Mirada Adult School
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