Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Gonzales

Norwalk,United States

Summary

Professional desk services expert with significant experience in customer relations and administrative support. Known for strong focus on team collaboration and adapting to changing needs. Skilled in managing front desk operations, handling inquiries, and providing exceptional service. Reliable and results-driven, consistently ensuring smooth operations and client satisfaction.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Keystone Lanes
10.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Scheduled, coordinated and confirmed appointments, meetings and parties.
  • Collected deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Kitchen Staff Member

Ono Hawaiian BBQ
10.2020 - 05.2021

Lead Team Member

Jamba Juice
09.2017 - 08.2020
  • Adapted plans and adjusted to maintain high standards of functionality and safety.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Resolved problems, improved operations and provided exceptional service.

Education

Diploma -

Norwalk - La Mirada Adult School
Norwalk, CA
06.2012

Skills

  • Customer service
  • Cash handling
  • Telephone etiquette
  • Administrative skills
  • Conflict management
  • Time management

Timeline

Front Desk Receptionist

Keystone Lanes
10.2022 - Current

Kitchen Staff Member

Ono Hawaiian BBQ
10.2020 - 05.2021

Lead Team Member

Jamba Juice
09.2017 - 08.2020

Diploma -

Norwalk - La Mirada Adult School

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Andrew Gonzales