Andrew Green
Chicago,IL
Summary
Enthusiastic and reliable professional with a strong commitment to delivering exceptional customer service and creating unforgettable dining experiences for restaurant patrons. Demonstrated expertise in anticipating customer needs, effectively addressing complaints, and promptly resolving issues. Thrives in high-pressure situations and fast-paced environments while maintaining a focused and positive attitude.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server/Bartender
Tao Restaurant
04.2022 - Current
- Craft exceptional guest experiences by leveraging in-depth menu knowledge.
- Collaborate with kitchen staff to provide alternatives for allergies and intolerances.
- Keep dining areas tidy to maintain restaurant cleanliness.
- Facilitate development programs for incoming staff.
- Serve high-profile guests and execute private functions.
Beverage Manager
Flight Club
04.2018 - 04.2022
- Implemented and directed hiring processes for staff.
- Maintained strict standards for performance and service resulting in a consistently high-quality setting dedicated to customer satisfaction.
- Supervised procurement and inventory management of drink program.
- Implemented regular training sessions to expand drink knowledge among employees.
General Manager
Sound Growler Brewing
04.2016 - 03.2018
- Oversaw budget execution, performance evaluations, and workforce training.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Built robust relationships promoting long-term collaboration.
Service Manager
Texas Roadhouse
03.2008 - 01.2016
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Sustained an outstanding 98% rating in secret shopper assessments over entire tenure.
Education
High School Diploma -
Lincoln-Way East High School
Frankfort, IL05.2003
Skills
- Employee Training
- Extensive beverage knowledge
- High-Energy and Stamina
- Social awareness
- Adaptable and Flexible
- Critical Thinking
- Guest satisfaction
Certification
- Certified Servsafe, - 2022-2027
- Certified Basset, - 2025-2028
- Cicerone level one compliant after completing the Business of Craft Beer Foundations Course College of Dupage
Timeline
Server/Bartender
Tao Restaurant
04.2022 - Current
Beverage Manager
Flight Club
04.2018 - 04.2022
General Manager
Sound Growler Brewing
04.2016 - 03.2018
Service Manager
Texas Roadhouse
03.2008 - 01.2016
High School Diploma -
Lincoln-Way East High School
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