Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Greenwood

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Pensacola FL,FL

Summary

Adept at enhancing customer engagement and brand loyalty, my tenure at Sephora showcased my ability to elevate sales through expert product knowledge and personalized service. As a Freelance Editor, I honed my editing skills, ensuring clarity and effectiveness in academic publications. My experience is underpinned by a proven track record in customer service and sales proficiency, demonstrating both hard and soft skills essential for dynamic business environments.

Overview

4
4
years of professional experience

Work History

Beauty Advisor

Sephora
08.2023 - Current
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.

Freelance Editor

University Of West Florida
04.2020 - Current
  • Communicated directly with writers to collaboratively assess work and guide editorial improvements.
  • Worked with peers to improve clarity and effectiveness of research essays, medical journals, and the like.

Shift Supervisor

Starbucks
02.2020 - 09.2022
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Bachelor of Arts - English

The University of West Florida
Pensacola, FL
05.2001 -

Associate of Arts - English

The University of West Florida
Pensacola, FL
05.2001 -

Skills

Customer Engagement

Timeline

Beauty Advisor

Sephora
08.2023 - Current

Freelance Editor

University Of West Florida
04.2020 - Current

Shift Supervisor

Starbucks
02.2020 - 09.2022

Bachelor of Arts - English

The University of West Florida
05.2001 -

Associate of Arts - English

The University of West Florida
05.2001 -
Andrew Greenwood-