Andrew Helt
West Des Moines,IA
Summary
Energetic Training and Development professional versed in developing and implementing improved training programs to improve performance. Success driving participation by leveraging employee incentives, employing engaging training methods and implementing team-building activities to meet training needs. Bringing 25 years of expertise, including proficiency in [Software].
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr. Trainer Commercial/Farm Lines Insurance, Processing & CSC
Nationwide Insurance
Des Moines, Iowa
10.2020 - Current
- 9 -11 years’ experience facilitating with extensive knowledge and experience all lines of businesses and cross department functionalities: Commercial Processing, Farm Processing, Servicing, Audit, Billing, Underwriting
- Deploy training in the following forums: Classroom, Gap (Customized), Side by side (OJT), E-Learning and Orientation
- 9 -11 years’ experience with the following types of applications: ZOOM/WebEx/Adobe/Skype tools/Teams
- Experience in developing, preparing, and transforming business applications of processes and services for business needs and applications
- Target areas for developing and implementing project solutions and plans to align business strategy
- Developed and performed multiple department projects targeting associated knowledge expansion
- Manages communications and conflict resolution and compliance within a training environment
- Formulate and implement department budgets, allowances, and reimbursements
- Curriculum development, program enhancement and development of web-based training modules
- Experience in personnel eligibility in program continuity and determining if those same personnel are eligible to move to cross training or cross functional programs
- Develops other associates through the Mentorship program as a mentee
- Develops, analyzes, presents, and interprets training program reports to management.
Trainer Commercial/Farm Lines Insurance, Processing & CSC
Nationwide Insurance
Des Moines, Iowa
11.2011 - 10.2020
- Trained newly hired top talent to fill key positions and maximize productivity.
- Adapted teaching methods according to the needs of individual learners or groups.
- Extensive knowledge in personnel evaluation in program/training completion. Evaluations recorded in both training and participant department data programs for mid and end of year employment evaluations.
- Extensive experience in communication to resolve areas of issue/conflict from payment to processing to personnel to program issues.
- Performed escalation of issues not able to be resolved to both my leadership and the leadership of the participant.
- Experience in ensuring all participants/trainees files is complete and maintained in the department program files for use by other leaders.
- Tracked and reported training participants actions, advances, behaviors, quality, and production.
- Performed calculations daily, weekly, and monthly quality and production for all participants.
- Formulated calculations for the amount saved through macro usage and how much spent for time in program.
- Developed and submitted recommendations for processing/underwriting guidelines.
- Managed personnel eligibility in training continuity and determining if those same personnel are eligible to move to cross training or cross functional programs.
- Created tests, exercises and role-plays for courses to verify competency.
Work Director
Wells Fargo Home Mortgage
West Des Moines, Iowa
08.2004 - 10.2011
- Train and evaluate new and existing team members
- Help in development of team members careers
- Direct and coordinate up to 19 team members working 4 complex processes
- Monitor department standards, productivity, and quality
- Identify and assign moderate to complex tax issues
- Interpret department trends and recommend solutions
- Assist in project development for project viability and testing as well as cost and timeframes
- Work with other departments with heavy workloads
- Prioritize departments work daily and help resolve complex issues
- Develop and test new department systems and department procedures
- Analyze and approve all high dollar disbursement requests
- Conduct daily, weekly, and monthly huddles, meetings, and one on ones
- Responsible for departmental quality review of reps, provide feedback and track trends
- Analyze reps work daily for correctness
- Managed daily progress of department projects.
Education
Bachelor’s in business management -
William Penn University
01.2004
Skills
- Learning Management Systems
- Operations Management
- Figma, Power BI, Power Automate, Microsoft Forms, Planner, Excel, ShareDrives, OnesDrives, PPT
- Optimizing Programs
- Technical Training
- Client Relationship Management
- Behavior/conflict resolution
- Adult Learning
Certification
- Kirkpatrick Silver Certification
Timeline
Sr. Trainer Commercial/Farm Lines Insurance, Processing & CSC
Nationwide Insurance
10.2020 - Current
Trainer Commercial/Farm Lines Insurance, Processing & CSC
Nationwide Insurance
11.2011 - 10.2020
Work Director
Wells Fargo Home Mortgage
08.2004 - 10.2011
Bachelor’s in business management -
William Penn University
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