Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Andrew Helvig

Bismarck

Summary

Highly Organized and hardworking Customer Service Representative with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver that excells in customer service.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cashier

Grand Junction Grilled Subs
05.2021 - 04.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.

Front Desk Receptionist

Verge Fitness
04.2022 - 05.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Processed new memberships accurately, leading to an increase in gym revenue and member retention.
  • Managed high volumes of transactions during peak hours, maintaining accuracy and efficiency under pressure.

Education

Undergraduate - Finance

Bismarck State College
Bismarck, ND
05.2028

High School Diploma -

Mandan High School
Mandan, ND
05.2023

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Team Collaboration
  • Administrative Skills
  • Work Prioritization

Certification


  • Licensed Real Estate Broker - March 2024
  • Personal Finance Management Course - July 2024
  • Medical First Aid - May 2024

Additional Information

Active member of North Dakota Army National Guard (NDARG) from March 2024 - March 2030

Boy Scouts of America member from June 2012 - August 2017



Timeline

Front Desk Receptionist

Verge Fitness
04.2022 - 05.2023

Cashier

Grand Junction Grilled Subs
05.2021 - 04.2022

Undergraduate - Finance

Bismarck State College

High School Diploma -

Mandan High School

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Andrew Helvig