Andrew Jean Pierre
Los Angeles,CA
Summary
Dynamic and customer-focused server with over three years of experience in the hospitality industry, adept at providing exceptional service in fast-paced environments. Skilled in handling customer inquiries, resolving complaints, and ensuring a seamless dining experience. Possess excellent communication, multitasking, and problem-solving abilities, with a strong commitment to enhancing customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Server
Everson Royce Bar
09.2021 - Current
- Customer Service Excellence - Delivering outstanding support that consistently exceeds customer expectations.
- Time Management - Demonstrated strong organizational skills by managing high-volume service periods effectively and prioritizing tasks efficiently.
- Conflict Resolution - Addressed and resolved customer complaints and concerns diplomatically, ensuring guest satisfaction and maintaining positive atmosphere.
- Managed High Traffic - Efficiently served large number of customers during peak hours, ensuring timely and accurate order processing.
Server
PF Chang's Restaurant
09.2018 - 03.2020
- Customer Service - Anticipated and fulfilled customer needs, ensuring positive dining experience and high satisfaction levels. Offered personalized recommendations based on customer preferences, leading to increased average check amounts.
- Order Management - Worked collaboratively with kitchen staff and fellow servers to ensure smooth operations and effective communication.
- Efficiency - Demonstrated strong organizational skills by managing high-volume service periods effectively and prioritizing tasks efficiently.
- Sales - Offered personalized recommendations based on customer preferences, leading to increased average check amounts.
Education
Associate of Arts -
Howard Community College
Columbia, MDSkills
- Technical Proficiency
- Communication Skills
- Sales Skills
- Problem-Solving
- Analytics
- Operational Skills
Timeline
Server
Everson Royce Bar
09.2021 - Current
Server
PF Chang's Restaurant
09.2018 - 03.2020
Associate of Arts -
Howard Community College
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