Andrew Kien
Jacksonville,FL
Summary
Proven in delivering exceptional customer service and support at Walgreens.
Excel in problem resolution and team collaboration. Demonstrated ability to enhance customer satisfaction and streamline pharmacy operations, leveraging skills in complaint handling and multitasking. Achieved high customer satisfaction rates through effective communication and patience. Seasoned Customer Associate with 2 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
2
2
years of professional experience
Work History
Pharmacy Customer Service Associate
Walgreens
03.2024 - 08.2024
- Provided friendly customer service at drop-off and pick-up counters.
- Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
- Streamlined pharmacy workflow by efficiently managing 5 tasks simultaneously, such as prescription entry, phone calls, and order processing.
Customer Service Associate
Walgreens
10.2022 - 03.2024
- Maintained high level of product knowledge, providing accurate information to customers.
- Helped 1,000 customers every day with positive attitude and focus on customer satisfaction.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Education
BBA - Management
University of Central Florida
Orlando05.2028
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Complaint Handling
- Calm Under Pressure
Timeline
Pharmacy Customer Service Associate
Walgreens
03.2024 - 08.2024
Customer Service Associate
Walgreens
10.2022 - 03.2024
BBA - Management
University of Central Florida