Andrew Kretzing
Pittsburgh,PA
Summary
Detail-oriented Pharmacy Technician with experience in optimizing pharmacy workflow and ensuring patient confidentiality. Expertise in insurance billing and customer service, contributing to reduced prescription wait times and enhanced operational efficiency.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Giant Food Stores
Carlisle, PA
07.2025 - 01.2026
- Processed prescription orders accurately and efficiently.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Resolved third-party billing, computer system and customer service issues.
- Operated pharmacy software for managing prescriptions and patient records.
Retail Cashier
Rite Aid
Carlisle, PA
06.2022 - 08.2024
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Executed inventory management tasks, ensuring stock availability and organization.
- Monitored compliance with safety and sanitation standards throughout daily operations.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Bachelor of Science - Biochemistry
University of Pittsburgh
Pittsburgh, PA05-2028
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Patient confidentiality
Languages
English
Native or Bilingual
Interests
- Strategy Games
- Gym Workouts
- Backpacking and Hiking
- Sketching and Drawing
- Journaling
Timeline
Pharmacy Technician
Giant Food Stores
07.2025 - 01.2026
Retail Cashier
Rite Aid
06.2022 - 08.2024
Bachelor of Science - Biochemistry
University of Pittsburgh