Andrew Leal
Corpus Christi,TX
Summary
Dependable IT Technician skilled in incident management and user training. Successfully enhanced system reliability and improved user experiences through effective troubleshooting and collaboration. Seeking to leverage technical expertise to contribute to a dynamic team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Technician
South Texas Healthcare Professionals
Corpus Christi, Texas
08.2019 - 06.2023
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Installed operating systems on various devices to ensure functionality.
- Resolved hardware issues by replacing defective components, enhancing system reliability.
- Supported end-users by troubleshooting hardware and software issues, improving user experience.
- Provided technical support via phone, email, and in-person interactions.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Assisted with the deployment of new applications and updates to existing applications.
- Maintained inventory of IT supplies and equipment for efficient operations.
- Maintained positive working relationship with fellow staff and management.
Education
MBA - Business Analytics And Information Systems
Texas A&M University-Corpus Christi
Corpus Christi, TX05-2029
Skills
- Technical support
- Software installation
- Incident management
- Data analysis
- Process optimization
- Reliability
- User training
- Time management
- Teamwork and collaboration
Certification
OSHA 30
Timeline
IT Technician
South Texas Healthcare Professionals
08.2019 - 06.2023
MBA - Business Analytics And Information Systems
Texas A&M University-Corpus Christi