Andrew Lloret
Miami,United States
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring over 10 years of relevant work experience to your team.
Overview
21
21
years of professional experience
Work History
Clinical Assistant
Baptist Hospital Of Miami
02.2004 - 04.2017
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines at all times.
Clinical Assistant
Nicklaus Children's Hospital, Miami Children's Hospital
05.2017 - 11.2022
- Enhanced patient care by efficiently managing medical records and coordinating appointments.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
Patient Access Representative
University Of Miami Health System
12.2022 - Current
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL07.2022
Bachelor of Science - Communication Studies
Florida International University
Miami, FL07.2023
Skills
- Specimens collection and processing
- Scheduling Diagnostic Procedures
- Registration and Admissions
- Financial Procedures Adherence
- Multitasking and Organization
- Customer Service
- Problem-Solving
- Appointment Scheduling
- HIPAA Compliance
- Insurance Verification
- Patient Registration
- Patient check-in
Languages
Spanish
Professional Working
Timeline
Patient Access Representative
University Of Miami Health System
12.2022 - Current
Clinical Assistant
Nicklaus Children's Hospital, Miami Children's Hospital
05.2017 - 11.2022
Clinical Assistant
Baptist Hospital Of Miami
02.2004 - 04.2017
Associate of Arts - Business Administration
Miami Dade College
Bachelor of Science - Communication Studies
Florida International University