Andrew Luna-Knight
North Las Vegas,NV
Summary
Results-oriented professional with over 8 years in retail management. Expertise in strategic thinking, strong communication, and change management. Committed to enhancing team performance and achieving sales targets through effective leadership.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
North Las Vegas, NV
02.2018 - Current
- Led daily store operations, ensuring adherence to company standards and policies.
- Monitored financial performance, adjusting strategies to meet sales targets and operational goals.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Mentored and guided over a dozen assistant store managers and store managers, fostering a culture of excellence and accountability within the store management team.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Assistant Store Manager
Starbucks
Las Vegas, NV
02.2017 - 02.2018
- Led daily operations to ensure efficient store workflow and optimal customer service.
- Trained and mentored team members on operational procedures and product knowledge.
- Developed employee schedules to align staffing with peak business hours and demand.
- Implemented inventory management processes to reduce waste and enhance stock accuracy.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Shift Supervisor
Starbucks
San Diego, CA
09.2012 - 02.2017
- Supervised daily operations, ensuring adherence to company standards and policies.
- Implemented strategies to enhance operational efficiency, achieving top service speed in area for last six months.
- Trained and mentored new team members on customer service excellence and operational procedures.
- Executed inventory management strategies aimed at reducing waste while maintaining optimal product stock levels achieving significantly above average food growth.
Assistant Manager
Sonic Drive-in
San Diego, CA
06.2011 - 09.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Head Waiter
Dara Thai Cafe
Phoenix, AZ
08.2007 - 01.2011
- Delivered exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal delivery and guest satisfaction.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Education
Bachelor of Science - Global Leadership
Arizona State University
Tempe, AZ12-2018
Associate of Arts - Culinary Entrepreneurship
Grossmont College
El Cajon, CA05-2016
Skills
- Service excellence
- Strong verbal and written communication
- Problem-solving
- Multitasking and organization
- Store efficiency optimization
- Training and mentoring
- Leadership in change management
- Strategic thinker
Certification
Food Manager Certification
Timeline
Store Manager
Starbucks
02.2018 - Current
Assistant Store Manager
Starbucks
02.2017 - 02.2018
Shift Supervisor
Starbucks
09.2012 - 02.2017
Assistant Manager
Sonic Drive-in
06.2011 - 09.2012
Head Waiter
Dara Thai Cafe
08.2007 - 01.2011
Bachelor of Science - Global Leadership
Arizona State University
Associate of Arts - Culinary Entrepreneurship
Grossmont College