Andrew Mabeus
Clifton Park
Summary
Driven and accomplished professional with a proven track record at Charter Communications, adept in inbound sales and customer relationship building. Excelled in high-volume call centers, surpassing sales quotas and enhancing customer satisfaction. Skilled in conflict resolution and team performance optimization, demonstrating both strong interpersonal and goal-oriented capabilities.
Overview
9
9
years of professional experience
Work History
Inbound Sales Representative
Charter Communnications
08.2018 - 08.2024
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
Manager
Stewart's Shops
09.2015 - 08.2018
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Economics - Business
University At Albany
Albany, NY05.2015
Skills
- Inbound sales
- High-volume call centers
- Goal-Oriented
- Customer Relationship Building
Timeline
Inbound Sales Representative
Charter Communnications
08.2018 - 08.2024
Manager
Stewart's Shops
09.2015 - 08.2018
Economics - Business
University At Albany
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