Andrew Mello
Virginia Beach,VA
Summary
Experienced Information Systems Technician with complete understanding of principles, techniques and procedures of administering high quality technical assistance in an array of operating environments. Excellent oral and written communication skills. Looking to build upon skills and tackle new responsibilities. Vast experience in managing and troubleshooting networks, IT Help Desk task and superb customer service abilities. Security Clearance TS/SCI
Overview
9
9
years of professional experience
Work History
Information Systems Technician
United States Navy, USN
07.2015 - Current
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for end users.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Fostered a culture of continuous improvement within the IT department through ongoing evaluation of workflows, procedures, and technology utilization.
- Optimized network efficiency by monitoring system performance and proactively addressing potential issues.
- Developed and maintained thorough knowledge of company departments and compliance programs.
- Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.
- Performs advanced level networking system management, administration and maintenance support to the Consolidated Afloat Networks and Enterprise Services AN/USQ-208 system.
Education
High School Diploma -
Calaveras High School
San Andreas, CA06.2015
Skills
- Network configuration
- System diagnostics
- Troubleshooting skills
- Network Troubleshooting
- Hardware and software maintenance
- Technical Troubleshooting
- System Administration
- Equipment Setup
Timeline
Information Systems Technician
United States Navy, USN
07.2015 - Current
High School Diploma -
Calaveras High School