Andrew Mercure

Key Responsibilities:

• Planned and executed national and regional events, aligning with marketing and sales objectives
• Managed logistics including booths, travel, budgets, and event collateral for internal teams
• Supported lead generation by coordinating demos and preparing pre- and post-event sales materials
• Analyzed event performance and streamlined planning processes to improve efficiency and ROI

Accomplishments Included:

• Boosted event ROI through post-event analysis
• Reduced planning time with improved workflows
• Enhanced cross-functional alignment across teams

Responsibilities Include:

• Managing, setting up, and closing out of various events around the state. The events range from marathons to festivals.
• Event set up, providing attendee assistance, and event management which includes merchandise and alcohol sales.
• Managing employees at an ice rink, engaging with ice rink customers, managing operations, and maintenance of the ice rink.

Successes Include:

• Developed exceptional ability to manage logistics, ability to adapt and change as issues develop, and delivery of successful events.
• Excel in providing event attendees and management outstanding customer service and positive event experience.

Duties included:

• Interacting with customers, taking payments for activities, assisting with questions, and directing customers to various activities while providing an enjoyable customer experience.
• Working on the computer software and entering information related to the position. Assisted with ice maintenance including operating the Zamboni.

Accomplishments Included:

• Extraordinary customer service skills and customer experience.
• Exceptional ability to complete multiple assignments with quality results.