Andrew Mills
Westerville,Ohio
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Watermark Home Services
05.2024 - Current
- Answer incoming calls while providing support and scheduling drain, plumbing and HVAC service calls.
- Going the extra mile with top notch customer service as well as giving ETAs on appointments already scheduled.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
Front Desk Clerk/Assistant Manager
Baymont Inn and Suites
09.2021 - 05.2024
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
Data Entry/Mail Services Processor
Alliance Data
03.2017 - 09.2021
- Process returned mail from customers that have mailing addresses that are outdated.
- Research and update current addresses that are on file.
- Using inserting machine, insert new letters that need to be mailed to customers.
- Other various mail room tasks.
CSR/Dispatcher
MobileX USA
05.2011 - 03.2017
- Dispatch portable X-ray technologists in the field and track and monitor technologists and cases assigned.
- Monitor couriers in the field upon assigning film deliveries and meeting technologists.
- Dispatch EKG couriers and monitor cases assigned.
Education
High School Diploma -
Mount Gilead High School
Mount Gilead, Ohio06-1998
Timeline
Customer Service Representative
Watermark Home Services
05.2024 - Current
Front Desk Clerk/Assistant Manager
Baymont Inn and Suites
09.2021 - 05.2024
Data Entry/Mail Services Processor
Alliance Data
03.2017 - 09.2021
CSR/Dispatcher
MobileX USA
05.2011 - 03.2017
High School Diploma -
Mount Gilead High School