Andrew M. Wilson
Festus,Missouri
Summary
Automotive Fixed Operations Director with 25+ years managing service, parts, and collision repair operations. Leads team development and process improvements to increase quality and revenue while reducing costs. Drives inventory management and customer service performance using analytical problem-solving to meet business objectives.
Overview
20
20
years of professional experience
Work History
Aftersales Business Development Director
Holman Automotive Corporate
Chesterfield, Missouri
01.2025 - Current
- Support 60+ dealership locations with fixed operations process reviews and profit tracking.
- Work with leaders and teams to build buy-in and support positive culture.
- Focus on warranty growth strategies for store performance.
- Review metrics and adjust KPIs to improve profit results.
Fixed Operations Director
Holman Motorcars
Chesterfield, MO
01.2016 - 01.2025
- Expanded business from 3 technicians and about 40k monthly gross to average gross profit of 350k per month by adding additional technicians.
- Supported management of 6 exotic franchises by tracking programs and targets.
- Raised labor hours and labor gross to support 80% fixed absorption.
- Maintained 49% gross profit in parts.
- Improved PVR accessory sales by pre-loading new and used units to hit targets.
- Grew team from 5 to 12, supporting profitability through training and supervision.
- Worked with factory partners on building remodels to meet corporate identity standards.
- Guided customers through buyback processes and high-value negotiations, improving satisfaction and retention.
Fixed Operations Director
Asbury Automotive dba Plaza Motors
Creve Coeur, MO
08.2006 - 12.2015
- Revitalized struggling BMW parts department with $200,000 in obsolescence and chronic parts reconciliation shortfalls by hiring new staff and resolving outstanding issues within 6 months.
- After promotion to Fixed Operations Director, directed parts and service operations with focus on expense control, staffing, and achieving more than 35% net-to-gross.
- Drove consistent 10-15% year-over-year monthly growth in customer pay sales across parts and service under leadership.
- Earned 3rd place in Central Region for service effectiveness, reaching over 60% service effectiveness.
- Maintained gross growth while covering over 70% of business expenses and delivering 35% net-to-gross.
- Expanded wholesale business by 140% in 2016 and developed 4 hired staff members into store managers.
Education
High School Diploma -
Desoto High School
Desoto, MOSkills
- Operations management
- Service department oversight
- Cost control
- Profit analysis
- OEM compliance
- Inventory control
- Team leadership
- Warranty administration
Volunteerism
Desoto and Twin City Little Leagues, volunteer, 20 plus year volunteer for Desoto and Twin City Little Leagues
Technical Skills
Skilled in Reynolds & Reynolds and ADP formats. Advanced Internet and web design skills. Able to perform most IT tasks.
Timeline
Aftersales Business Development Director
Holman Automotive Corporate
01.2025 - Current
Fixed Operations Director
Holman Motorcars
01.2016 - 01.2025
Fixed Operations Director
Asbury Automotive dba Plaza Motors
08.2006 - 12.2015
High School Diploma -
Desoto High School