Andrew Nolan
Wailuku
Summary
Dynamic and results-oriented professional with proven expertise in customer service and relationship building honed at Victra Verizon and Maui Brewing Company. Excelled in enhancing sales through effective communication and problem-solving skills. Demonstrated ability to thrive in fast-paced environments, significantly improving customer satisfaction and repeat business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Victra Verizon
06.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Cocktail Server
Maui Brewing Company
09.2022 - 04.2023
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Maintained clean and organized bar area.
Education
H.P. Baldwin High School
Kahului, HI2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Relationship building
- Outgoing personality
- Verbal/written communication
- Stocking and receiving
- Conflict resolution
- Upselling
Certification
- Discipleship Training School (DTS) with YWAM Amsterdam. This was a six month course that i took in Amsterdam, Netherlands where i studied for three months and went to Romania for another three months for my school.
- School of Biblical Studies with YWAM Amsterdam. This was a ten month long school that I took in Amsterdam, Netherlands where i intensely learned to inductively study the bible.
Timeline
Cocktail Server
Maui Brewing Company
09.2022 - 04.2023
Sales Associate
Victra Verizon
06.2020 - Current
H.P. Baldwin High School