Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Nortz

Charlotte,NC

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

19
19
years of professional experience

Work History

Administrative Assistant

Clean Harbors
Charlotte, NC
10.2024 - 03.2025
  • Responsible for providing administrative support in an office/facility environment, initiating and coordinating the administrative functions required
  • Assembled and analyzed information, prepared reports, manuals, agendas and correspondence
  • Set-up, organized and maintained office filing system including confidential data
  • Maintained office supplies and ensured various office equipment is properly configured, installed and maintained
  • Coordinated meetings both internally and externally
  • Maintained calendars, daily schedules and may follow-up on replies and composed responses when directed
  • Utilize Microsoft Office in the creation of letters, memos, and spreadsheets
  • Interfaced with a variety of people on issues both routine and complex
  • Screened mail and telephone calls, directed requests to appropriate individuals and followed up on replies
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Customer Service Representative

AIR Global
Charlotte, NC
09.2024 - 10.2024
  • Delivered fast and friendly service to handle questions and service complaints
  • Answered inbound calls to handle various concerns, set appointments and close sales
  • Informed customers of promotions and special offers to increase sales
  • Collaborated with colleagues and co-workers to deliver quality customer experience
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Anticipated needs and resolved problems to keep customers happy
  • Responded to customer requests for products, services, and company information.

Business Development Representative

United Rentals
Charlotte, NC
10.2022 - 08.2024
  • Qualified and quantified the needs of our existing customer base by utilizing CRM program, SalesForce, and persuasive selling techniques
  • Processed rental quotations, reservations, and contracts in compliance with the company policies by calling on the assigned Book of Business
  • Responsible for driving overall Active Customer Growth, Used Sales and YoY Rental Revenue Growth for assigned Book of Business
  • Communicate to a customer any terms/conditions applying to a request
  • Validate and Collect primary decision maker's contact information and customer needs for use on future sales and marketing campaign
  • Identify and qualify an equipment request to ensure it will suit the customer's requirements
  • Recover declining & dormant customers via our sales tools and comprehensive United Rentals value proposition
  • Coordinate with all inside and outside branch staff to ensure customer satisfaction
  • Support & learn about branch operations
  • Learned accurate use of United Rentals' IT systems for quotes, rental, sales, reservations, territory management
  • Coordinated with all branch departments to ensure customer satisfaction; and communicate field issues to branch personnel
  • Negotiated prices on equipment rentals and sales in accordance with pricing policies and procedures
  • Cold called prospects and detailed product benefits to develop pipeline
  • Networked with industry leaders to increase partnership opportunities and drive new revenues
  • Optimized lead generation with multi-channel pipelines for customer acquisition
  • Managed needs of more than 50 customers at once using strong prioritization and multitasking abilities.

Human Resources Coordinator/Disaster Relief Captain/Electrical Associate/Inventory Specialist

Lowes Home Improvement
Charlotte, NC
04.2006 - 10.2022
  • Created employee profiles and maintained training records in learning management system
  • Administered healthcare plan enrollments, terminations and changes to coordinate employee benefit programs
  • Liaised with payroll, finance and IT to set up new employees in system
  • Facilitated employee training programs and tracked participation for compliance purposes
  • Was in charge of personnel in the Disaster Recovery Team for Hurricane Florence in 2018
  • Specialized in assisting in 30+ inventories of various stores over my 16+ years at Lowes
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.

Education

Associate of Science - Business Administration

SUNY Oswego
Oswego, NY
05.1997

Human Resource Certificate - Human Resources Management

Central Piedmont Community College
Charlotte, NC
05.2008

Bachelor of Science - Computer Networking

Jefferson Community College
Watertown, NY
05.2005

Skills

  • Scheduling
  • Data entry documentation
  • File organization
  • Process optimization
  • Digital archiving
  • Record preparation
  • Microsoft Office Suite
  • Expense reporting
  • Account balancing reconciliation
  • Document preparation
  • Typing proficiency
  • Scheduling and calendar management
  • Filing and data archiving
  • Database administration
  • Records management systems
  • Customer and client relations
  • Time and labor control
  • Records retrieval

Timeline

Administrative Assistant

Clean Harbors
10.2024 - 03.2025

Customer Service Representative

AIR Global
09.2024 - 10.2024

Business Development Representative

United Rentals
10.2022 - 08.2024

Human Resources Coordinator/Disaster Relief Captain/Electrical Associate/Inventory Specialist

Lowes Home Improvement
04.2006 - 10.2022

Associate of Science - Business Administration

SUNY Oswego

Human Resource Certificate - Human Resources Management

Central Piedmont Community College

Bachelor of Science - Computer Networking

Jefferson Community College

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Andrew Nortz