Andrew Oeming
Madison
Summary
Customer service representative with extensive industry experience and a strong track record of enhancing customer satisfaction. Proven ability to build rapport with clients and foster positive relationships. Results-driven professional focused on contributing to team success and business growth. Enthusiastic team player with a commitment to delivering exceptional service.
Overview
12
12
years of professional experience
Work History
Manager
Portillio's Restaurant
Madison
06.2021 - Current
- Managed stores in new markets and existing markets for the company.
- Practiced in staffing and labor control, food cost controls, delivering expert guest service both in the restaurant and also during planned events, and P&L reports.
- Trained managers on the transition from crunch time to NBO software.
- Trained and mentored staff on service standards and operational procedures.
- Implemented training programs to enhance team performance and efficiency.
Service Manager
Benihana Inc
Wheeling
06.2020 - 05.2021
- Inventory control and cost management.
- Ran open enrollment for the location, and communicated corporate and insurance information to the team.
- Implemented training programs to enhance team performance and service quality.
- Resolved customer complaints promptly to foster a positive dining experience.
Chef
GameWorks
Schaumburg
09.2019 - 05.2020
- Prepared and presented meals following GameWorks' culinary standards.
- Collaborated with kitchen staff to ensure efficient food preparation.
- Assisted in the recruitment, training and management of Guest Service staff.
- Implemented guest service standards and trained team on best practices for customer excellence.
Manager
Portillio's Restaurant
Deerfield
06.2014 - 09.2019
- I opened seven locations during my time with the company.
- Managed stores in new markets and existing markets for the company.
- Tips and Basset trained
- Practiced excellent staffing, food cost controls, and P&L reports.
- Trained managers on the transition from crunch time software to NBO software
- Developed and maintained positive relationships with vendors and suppliers.
- Resolved customer complaints swiftly to enhance dining experience and loyalty.
Education
Harper College -
Harper College
Palatine, IL01.2007
High school -
Buffalo Grove High school
Buffalo Grove01.2005
Skills
- High volume operations
- Sales management
- Microsoft Office proficiency
- Cross-functional team leadership
- SafeServ certification
- Customer relationship management
- Effective communication skills
- Coaching and mentoring
Timeline
Manager
Portillio's Restaurant
06.2021 - Current
Service Manager
Benihana Inc
06.2020 - 05.2021
Chef
GameWorks
09.2019 - 05.2020
Manager
Portillio's Restaurant
06.2014 - 09.2019
Harper College -
Harper College
High school -
Buffalo Grove High school