Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Andrew Parks

Omaha,NE

Summary

Dynamic Service Coordinator at Discount Tire with a proven track record in client advocacy and problem-solving. Enhanced customer satisfaction by effectively managing service delivery and resolving issues. Skilled in accurate recordkeeping and active listening, ensuring seamless communication and service excellence. Committed to exceeding client expectations and fostering strong relationships.

Overview

7
7
years of professional experience

Work History

Service Coordinator

Discount Tire
11.2024 - Current
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Assessed customer needs and developed solutions to meet needs.
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Reduced client wait times by effectively managing service queue and prioritizing urgent cases.
  • Collected, arranged, and input information into database system.

Snow Shoveler

Myself
11.2020 - Current
  • Completed snow removal tasks on time, ensuring accessibility during winter months.
  • Maintained clean and safe environments for clients by regularly salting icy areas.
  • Improved safety for residents and visitors by effectively removing ice and snow around properties.
  • Utilized proper shoveling techniques to minimize physical strain and increase efficiency.
  • Enhanced customer satisfaction by promptly clearing snow from walkways and driveways.
  • Exceeded client expectations by thoroughly removing all traces of snow from designated areas within given deadlines.

Lawn Mower

Myself
03.2019 - Current
  • Mowed lawns of residential properties on weekly basis to maintain grass length.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Removed grass clippings and leaves from property using blower.
  • Removed rocks and other items from lawn for mower safety and clean appearance.
  • Adjusted mower height and speed settings to accommodate different types of terrain.
  • Emptied and cleaned grass catcher and mulching bags to discard grass cuttings.
  • Improved lawn health by performing regular mowing, trimming, and edging tasks.
  • Greeted property owners and other individuals on property to maintain friendliness.

Grocery Stocker

Bakers
06.2023 - 07.2024
  • Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.

Education

Bachelor of Science - Construction Management

University of Nebraska At Omaha
Omaha, NE
05-2029

High School Diploma -

Millard North High School
Omaha, NE
05-2025

Skills

  • Telephone communication
  • Accurate recordkeeping
  • Client advocacy
  • Notetaking and documentation
  • Team leadership
  • Service monitoring and evaluation
  • Resource utilization
  • Meeting facilitation
  • Detail orientation
  • Customer expectation management
  • Community resource expertise
  • Active listening
  • Multitasking
  • Problem-solving
  • Relationship building

Interests

  • Gardening
  • Watching Movies and TV Shows
  • Music
  • Gym Workouts
  • Auto Repair/Restoration
  • Playing Sports
  • Personal Development and Self-Improvement

Timeline

Service Coordinator

Discount Tire
11.2024 - Current

Grocery Stocker

Bakers
06.2023 - 07.2024

Snow Shoveler

Myself
11.2020 - Current

Lawn Mower

Myself
03.2019 - Current

Bachelor of Science - Construction Management

University of Nebraska At Omaha

High School Diploma -

Millard North High School

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