Andrew Phomhom
Phoenix,AZ
Summary
Ambitious Finance student with a focus on financial analysis and investments. Demonstrated leadership and team management as Lead Server/Assistant Manager. Expertise in customer service, employee training, and multitasking in high-pressure settings. Knowledgeable in Excel, financial modeling, and valuation, aiming to contribute effectively in finance.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Lead Server
Yen Sushi & Sake Bar
Glendale, Arizona
03.2024 - Current
- Led front-of-house service at Yen Sushi & Sake Bar during busy dinner shifts.
- Oversaw multiple tasks simultaneously, maintaining high professionalism and efficiency during peak hours to ensure smooth restaurant operations.
- Coordinated floor operations with servers and hosts, optimizing service flow and enhancing guest experience.
- Increased average check size by implementing upselling techniques, driving additional revenue while enhancing guest satisfaction.
- Resolved customer complaints promptly and professionally, ensuring a positive dining experience and maintaining high guest satisfaction.
- Trained new servers on restaurant policies and best practices, streamlining onboarding and ensuring service consistency.
- Opened and closed POS system, assigned tips, and ensured accurate tip outs to support transparent and fair compensation practices.
- Fostered positive work environment through collaboration with team members, enhancing customer service and boosting team morale.
Crew Member
Mesquite Fresh Street Mex
Scottsdale, Arizona
01.2023 - 07.2023
- Greeted customers warmly, enhancing overall experience and satisfaction.
- Processed transactions efficiently, ensuring accurate payments and smooth customer interactions.
- Collaborated with team members to complete tasks swiftly, contributing to efficient service delivery.
Education
Bachelor of Science - Finance
Arizona State University
Tempe, Arizona 08.2023 - 10.2026
Skills
- Customer Relationship Management
- Financial Analysis
- Financial Statement Analysis
- Data Analysis
- Microsoft Excel
- Financial Modeling
- Company Valuation
- Investment Analysis
Accomplishments
New American University - Provost’s Award issued by Arizona State University
Obama Scholarship issued by Arizona State University
Timeline
Lead Server
Yen Sushi & Sake Bar
03.2024 - Current
Bachelor of Science - Finance
Arizona State University
08.2023 - 10.2026
Crew Member
Mesquite Fresh Street Mex
01.2023 - 07.2023