ANDREW PIATKOWSKI
Pocono Summit,PA
Summary
Dynamic professional with over 17 years of experience in customer service, retail, e-commerce proficiency and merchandise management, adept at driving operational growth and enhancing leadership impact at the district or regional level. Recognized for strong analytical problem-solving abilities and a talent for team building, motivation, and cultivating excellent customer relationships. Committed to leveraging independent decision-making skills and sound judgment to contribute to organizational success while enhancing employee engagement through effective training and morale-building initiatives. Proactive manager dedicated to providing constructive feedback and support, ensuring team members achieve their full potential in a fast-paced environment.
Overview
17
17
years of professional experience
Work History
SALES MANAGER
Harbor Freight
Mount Pocono, PA
05.2024 - 05.2025
- Directed a 10-person sales team to enhance daily performance metrics and coaching effectiveness.
- Oversaw store operations to ensure safety, cleanliness, and organized merchandising standards.
- Utilized strong communication skills to resolve customer issues, contributing to improved satisfaction ratings.
- Cross-trained associates across departments to boost operational flexibility and productivity.
- Encouraged knowledge exchange among team members to enhance overall performance and boost morale.
- Trained and mentored junior sales staff, enhancing team performance and customer engagement.
ASSISTANT STORE MANAGER
Home Improvement
Bartonsville, PA
01.2019 - 05.2024
- Directed a team of 165 associates, managing daily operations to ensure compliance with company policies and procedures.
- Conducted weekly audits to ensure precise inventory management for customer in-store and online purchases.
- Developed and implemented merchandising strategies in collaboration with vendors to maximize product visibility and improve customer experience.
- Managed resolution of customer concerns and sales disagreements to strengthen relationships and promote loyalty.
- Cultivated a collaborative team atmosphere by mentoring associates, boosting morale and productivity across diverse teams.
- Conducted detailed weekly audits and analyzed sales data to identify key trends influencing sales performance.
- Facilitated ongoing support and training for team members to ensure compliance with corporate operational programs and standards.
- Streamlined training sessions for associates on online order processes, resulting in a significant reduction in wait times across the district.
MERCHANDISING PRODUCT MANAGER
Lowe's Home Improvement
Jersey City, NJ
09.2012 - 01.2019
- Led district merchandising teams to execute product resets across multiple stores, improving shelf consistency and shopping experience.
- Managed travel and budget for merchandising projects to ensure on-time execution within allocated funds.
- Coached and mentored associates to identify merchandising and display improvements, increasing team efficiency.
- Forecasted operational and safety risks during project planning to reduce delays and hazards.
- Fostered a culture of teamwork by mentoring associates, enhancing their skills and driving collective success across merchandising initiatives.
- Led cross-functional teams to develop and launch new product lines, enhancing customer satisfaction and market reach.
- Analyzed market trends to identify opportunities for product innovation, driving strategic planning initiatives.
MILLWORK SPECIALIST
Lowe's Home Improvement
Jersey City, NJ
01.2008 - 09.2012
- Created special orders adhering to customers' specifications and requirements and process payment transactions utilizing the POS system.
- Provided services as an expert, explaining the specifications and features of a product or service to existing or potential customers, with the goal of closing a sale.
Education
High School Diploma -
Hudson Catholic High School
Jersey City, NJAssociate Degree - Early Childhood Education
Hudson County Community College
Bachelor of Science - Art Education
New Jersey City University
Jersey City, NJSkills
- Inventory management
- Goals and performance
- Operational store leadership
- Retail merchandising
- Sales management
- Cash transaction processing
- Communication skills
- E-commerce order management
- Logistics process coordination
Accomplishments
- Promoted to Assistant Store Manager after 13 successful years in the sales department.
- Collaborated with a team of 10 in the development of allentown, PA project (Habitat for Hummanity).
- Created a comprehensive training program for all team members on the .online order process.
Timeline
SALES MANAGER
Harbor Freight
05.2024 - 05.2025
ASSISTANT STORE MANAGER
Home Improvement
01.2019 - 05.2024
MERCHANDISING PRODUCT MANAGER
Lowe's Home Improvement
09.2012 - 01.2019
MILLWORK SPECIALIST
Lowe's Home Improvement
01.2008 - 09.2012
High School Diploma -
Hudson Catholic High School
Associate Degree - Early Childhood Education
Hudson County Community College
Bachelor of Science - Art Education
New Jersey City University