Andrew Pineda
Maywood,CA
Summary
Versatile and results-driven professional with a strong background in parts cataloging and exceptional customer service, honed at LAX Chrysler Dodge Jeep Ram. Expert in improving customer satisfaction and efficiently managing warehouse operations. Demonstrated ability to enhance team performance and reduce package damage rates, leveraging both verbal and written communication skills.
Overview
14
14
years of professional experience
Work History
Parts Advisor
LAX Chrysler Dodge Jeep Ram
10.2022 - Current
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
- Created detailed reports on inventory levels, movement trends, and potential discrepancies for review by upper management as needed.
Package Handler
United Postal Service, UPS
11.2013 - 03.2016
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Painter
Mora's Painting
11.2010 - 04.2012
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Delivered high-quality painting services on time and within budget for a variety of clients.
- Worked holidays and weekends depending on shifting needs of project.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Maintained safe work environment by adhering to health and safety protocols during all painting tasks.
Education
No Degree - Fitness And Nutrition
East Los Angeles College
Monterey Park, CA06-2012
Skills
- Parts identification
- Returns handling
- Customer service
- Ordering parts
Warranty administration
- Improving customer satisfaction
- Order fulfillment
- Drywall installation
- Measuring skills
- Heavy lifting
Accomplishments
- Built productive, successful team using key training and development strategies.
Languages
Spanish
Native or Bilingual
Timeline
Parts Advisor
LAX Chrysler Dodge Jeep Ram
10.2022 - Current
Package Handler
United Postal Service, UPS
11.2013 - 03.2016
Painter
Mora's Painting
11.2010 - 04.2012
No Degree - Fitness And Nutrition
East Los Angeles College
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