Andrew Richard Eyler
Prescott Valley,AZ
Summary
Results-driven dental practice manager with a focus on enhancing patient satisfaction through efficient operations oversight. Expertise in financial analysis and compliance ensures informed decision-making while generating actionable reports to improve practice performance.
Overview
21
21
years of professional experience
Work History
Dental Office Manager
Pacific Dental Services
Cottonwood, Arizona
08.2024 - Current
- Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance.
- Oversaw daily operations of dental office, ensuring efficient workflow and patient satisfaction.
- Ensured compliance with health regulations and safety standards in the office.
- Communicated with insurance providers regarding claims and billing inquiries.
- Generated monthly reports detailing practice activity for senior management review, facilitating informed decision-making.
- Maintained and evaluated clinic budgets, general ledger and billing systems.
- Conducted financial analysis to pinpoint cost-saving measures and revenue enhancement opportunities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Office Manager
Imagine Dental Partners
Prescott, Arizona
05.2021 - 08.2024
- Supervised staff, organized schedules, and delegated tasks to enhance team workflow and accountability.
- Implemented organizational systems to streamline administrative tasks.
- Managed inventory and procurement of office supplies to ensure availability and cost-effectiveness.
- Trained new staff on office procedures and software systems.
- Ensured compliance with health and safety regulations, fostering a safe workplace environment.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Engaged with cross-functional teams to drive project success.
Operation Manager
Pacific Dental Services
Prescott Valley, AZ
01.2015 - 04.2021
- Enhanced financial performance and revenue growth at location.
- Implemented best operational practices and managed expenses to meet monthly budget.
- Guided team efforts to achieve individual and collective goals.
Special Projects Supervisor
Billing Solutions
Prescott, AZ
01.2013 - 01.2015
- Interacted with network providers and health plans to manage customer expectations, communicate risks, and ensure thorough issue resolution.
- Collaborated with accounts receivable on processing insurance refunds and resolving denials.
- Obtained financial data from collections and billing department for accurate weekly projection reports.
Customer Service Liaison
S&G Home Care
Costa Mesa, CA
01.2011 - 01.2013
- Performed initial financial and insurance verification to facilitate patient access to services.
- Collected and verified complete patient information to ensure accurate records.
- Develop and maintain working knowledge of current homecare products and services offered, and all applicable insurance guidelines regarding eligibility for coverage and reimbursement.
- Supported the implementation of a quality improvement program to comply with company, state, federal, and accreditation standards.
- Managed inventory control of warehouse supplies, ensuring optimal stock levels and timely ordering.
Patient Service Rep
LifeCare Solutions
Tustin, CA
01.2009 - 01.2011
- Obtained accurate and complete patient referrals, ensuring seamless patient access to services.
- Provided quality service and maintained attentive phone presence, enhancing patient satisfaction with referral process.
- Performs initial patient financial and insurance verification.
- Built strong relationship with patients/referrals, becoming the 'go-to-guy' for some of the top tier clientele, including case managers of Palm Terrace, Mission Hospital, and Fountain Valley Regional.
- Resolved conflicts in high-pressure environments, contributing to positive patient experiences and retention.
- Key player in creating the highest revenue quarter in LCS Orange County.
Dental & Vision Underwriter
MetLife
Aliso Viejo, CA
01.2005 - 01.2009
- Collaborated with Account Managers and Client Broker Services to negotiate competitive rates and suitable plans for clients.
- Priced DHMO, DPPO, & Vision Rates for new groups.
- Reviewed and approved sold cases based on underwriting guidelines.
- Analyzed competitive data from other carriers.
- Stayed within the company’s parameters in regards to the PMPM.
- Made all necessary executive decisions in relation to renewals.
- Prepared and dispatched renewal letters for Account Managers and Account Executives to ensure timely communication.
- Analyzed current data for processing renewals for current groups.
- Worked with Client Broker Services to make sure renewal rates were updated in the system correctly.
- Worked on conversion renewals, converting groups to new platforms in all lines of business that were offered.
- Ensured adherence to required conversion costs by implementing accurate cost increases.
- Resolved customer inquiries related to claims and check tracers for dental and vision services.
- Managed a continuous flow of claims and inquiries to ensure timely responses.
- Analyzed process and resolved unusual issues.
- Processed and calculated interest payments on claims.
Education
College - Business Admin
Rio Hondo College
Whitter, CA01-2000
College - General Studies
Bakersfield College
Bakersfield, CA01-1999
High School - College Prep
Tehachapi High School
Tehachapi, CA01-1998
Skills
- Practice management
- Insurance billing
- Health record management
- Budget management
- Financial analysis
- Customer relationship management
- Revenue cycle management
References
Upon Request
Timeline
Dental Office Manager
Pacific Dental Services
08.2024 - Current
Office Manager
Imagine Dental Partners
05.2021 - 08.2024
Operation Manager
Pacific Dental Services
01.2015 - 04.2021
Special Projects Supervisor
Billing Solutions
01.2013 - 01.2015
Customer Service Liaison
S&G Home Care
01.2011 - 01.2013
Patient Service Rep
LifeCare Solutions
01.2009 - 01.2011
Dental & Vision Underwriter
MetLife
01.2005 - 01.2009
College - Business Admin
Rio Hondo College
College - General Studies
Bakersfield College
High School - College Prep
Tehachapi High School