Ashleigh Ross
Falling Waters
Summary
Detail-oriented with expertise in patient scheduling, insurance processing, and customer service. Committed to enhancing operational efficiency and patient relations.
Overview
4
4
years of professional experience
Work History
Dental Office Manager
Allegany Dental Care
Hagerstown
01.2026 - 03.2026
- Managed daily operations of dental practice to ensure smooth workflow.
- Oversaw patient scheduling and appointment management, improving office workflow and reducing wait times.
- Coordinated staff training programs, enhancing team skills and ensuring compliance with best practices.
- Implemented office policies and procedures to maintain compliance with regulations.
- Supervised billing and insurance claims processing for accurate patient accounts.
- Handled patient inquiries and resolved concerns, increasing overall patient satisfaction and retention.
- Collaborated with dental professionals to streamline treatment planning and patient care.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Ensured accurate data entry of patient information into the office management system.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Developed procedures for tracking patient records and updating treatment plans as needed.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Assisted in training new employees on office policies and procedures related to dental services.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
- Implemented strategies to improve efficiency in the day-to-day operations of the office.
- Monitored inventory of dental supplies and placed orders for restocking.
Dental Insurance Coordinator
Allegany Dental Care
Hagerstown
11.2022 - 12.2025
- Managed patient insurance verification and eligibility processes for dental services.
- Coordinated communication among patients, providers, and insurance companies to streamline information flow.
- Processed claims submissions and followed up to ensure prompt reimbursement.
- Educated patients on insurance benefits and coverage options available.
- Maintained accurate patient records within the practice management software.
- Implemented efficient tracking systems for claims status and appeals documentation.
- Resolved discrepancies between patient billing statements and insurance reimbursements to facilitate accurate billing.
- Assisted patients in understanding their benefits packages, including co-payments, deductibles.
- Responded promptly to inquiries from patients, providers, and insurers regarding claim status.
- Processed requests for pre-authorization of treatments from providers on behalf of patients.
- Tracked overdue payments from insurance companies to ensure prompt reimbursement.
Front Desk Receptionist
Allegany Dental Care
Hagerstown
11.2021 - 11.2022
- Greeted patients warmly upon arrival at the dental clinic.
- Answered phone calls and resolved patient inquiries to enhance clinic communication.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Scheduled appointments using dental practice management software.
- Managed patient records while ensuring compliance with confidentiality standards to protect sensitive information.
- Assisted patients with forms and provided clear instructions for procedures.
- Coordinated with dental staff to prepare treatment rooms efficiently.
- Maintained cleanliness and organization of the front desk area.
- Processed payments accurately and provided patients with receipts and change for seamless transactions.
Education
High School Diploma -
Martinsburg High School
Martinsburg05-2018
Skills
- Practice management
- Patient scheduling
- Insurance processing
- Compliance regulation
- HIPAA compliance
- Claim resolution
- Records management
- Operational efficiency
- Patient communication
- Patient relations
- Office administration
- Attention to detail
- Communication skills
Languages
English
Professional
American Sign Languange
Limited
Timeline
Dental Office Manager
Allegany Dental Care
01.2026 - 03.2026
Dental Insurance Coordinator
Allegany Dental Care
11.2022 - 12.2025
Front Desk Receptionist
Allegany Dental Care
11.2021 - 11.2022
High School Diploma -
Martinsburg High School