Andrew Roes
Groton,CT
Summary
I am a driven Front Desk Agent skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and communication.
Overview
5
5
years of professional experience
Work History
Front Desk Agent/Night Auditor
Hilton Garden Inn Groton/Mystic
05.2022 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Kept accounts in balance and ran daily reports to verify totals.
Store Manager
7-11 Convenience Store
08.2019 - 02.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
High School Diploma -
East Lyme High School
East Lyme, CT06.2010
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Guest Relations
- Hospitality services
- Reservation Systems
- Clerical duties
- POS Systems
- Guest accommodations
Accomplishments
Received employee of the month in December 2023 at Hilton Garden Inn Groton/Mystic
Timeline
Front Desk Agent/Night Auditor
Hilton Garden Inn Groton/Mystic
05.2022 - Current
Store Manager
7-11 Convenience Store
08.2019 - 02.2022
High School Diploma -
East Lyme High School
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