- Robotics
- 3D Printing
Andrew Russell
Gaithersburg,MD
Summary
Dynamic Customer Experience Coordinator at Weis Markets Inc, adept at resolving escalated issues and enhancing customer satisfaction through effective coaching and training. Demonstrated patience and composure while implementing personalized follow-up procedures, resulting in increased positive feedback. Skilled in customer service and promotions understanding, committed to delivering exceptional experiences.
Overview
5
5
years of professional experience
Work History
Customer Experience Coordinator
Weis Markets Inc
10.2020 - Current
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
Education
High School Diploma -
Damascus High School
Damascus06.2022
Skills
- Patience and composure
- Promotions understanding
- Customer Service
Interests
Timeline
Customer Experience Coordinator
Weis Markets Inc
10.2020 - Current
High School Diploma -
Damascus High School
Similar Profiles
Reuben GaykovyyReuben Gaykovyy
Deli Associate at Weis Markets IncDeli Associate at Weis Markets Inc
Julia SnyderJulia Snyder
Customer Service Representative at Weis Markets IncCustomer Service Representative at Weis Markets Inc
Victoria LindstromVictoria Lindstrom
Assistant Store Manager at Weis MarketsAssistant Store Manager at Weis Markets
Mateo SevillaMateo Sevilla
Undergraduate Research Assistant at Jonathan Ling Neuropathology LabUndergraduate Research Assistant at Jonathan Ling Neuropathology Lab
Eleana LaraEleana Lara
Team Member at Michaels Craft StoreTeam Member at Michaels Craft Store