Andrew Salcedo
Orlando,FL
Summary
Dynamic Customer Service Professional with over 7 years of experience in service coordination, account management, and store operations. Expert in enhancing customer satisfaction, utilizing CRM systems, and implementing process improvements. Skilled in AI development and AWS.
Overview
10
10
years of professional experience
Work History
Service Coordinator
Tech Service Today
2019.07 - Current
- Efficiently manage over 3,000 service tickets monthly, leveraging a sophisticated ticketing platform to enhance response times.
- Spearheaded a revamp of the department's training program, cutting training times by 30%.
- Overhauled training documents for high-level tasks, reducing learning/performing times by nearly 50%.
- Communicate with clients and service providers to provide updates on work progress.
- Manage and coordinate service teams to achieve successful completion of service projects.
Account Manager
Greenlane Wholesale
2018.11 - 2019.04
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Led market research, contributing to a 10% increase in client retention.
Store Manager
Florida Home Grow
2016.10 - 2018.07
- Directed store operations, enhancing customer satisfaction through efficient sales return processes
- Drove a 40% increase in online engagement with creative social media content.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
Shift Manager
The Vaping Store
2015.10 - 2016.06
- Oversaw daily operations, improving customer service and store presentation.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Trained and mentored new employees to maximize team performance.
Sales Associate / QA
OMG Tech Help
2014.02 - 2014.11
- Managed customer accounts, improving service quality ratings by 15%.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Park Vista High School
Boynton Beach05.2016
Skills
- Customer Relationship Management
- Technical Proficiency: Adobe, Microsoft Office, HTML, C++, JavaScript, AI development, AWS
- Project Management
- Team Leadership & Training
- Audit reporting
- Issue Research
- Accurate Recordkeeping
- Analytical Thinking
Timeline
Service Coordinator
Tech Service Today
2019.07 - Current
Account Manager
Greenlane Wholesale
2018.11 - 2019.04
Store Manager
Florida Home Grow
2016.10 - 2018.07
Shift Manager
The Vaping Store
2015.10 - 2016.06
Sales Associate / QA
OMG Tech Help
2014.02 - 2014.11
High School Diploma -
Park Vista High School
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