ANDREW SHIVERS
Independent Contractor - Self Employed
SHERMAN,TX
1
Certification
19
years of professional experience
Professional with Strong Background in Customer Interactions and Service Solutions. Highly skilled in Communication and Problem-Solving, Ensuring Customer Satisfaction. Effective Team Collaborator, Adaptable to Changing Needs, and Consistently Focused on Achieving Results through Efficient and Empathetic Service. Known for a Proactive Approach to Meeting Customer and Organizational Goals.
Work History
Independent Contractor
11 Months- Provided flexible contract services to support various projects for small businesses and individuals. Conducted electronic, electrical, and mechanical troubleshooting and repairs, ensuring optimal functionality of systems. Completed various home improvement projects, enhancing the functionality and aesthetics of residential spaces., Small Business Projects.
- Managed client relationships to ensure satisfaction and repeat business.
- Developed and implemented customized solutions tailored to client needs.
Assembler Technician
3 Months- Used mechanical tools and equipment to read and interpret technical diagrams.
- Operated assembly tools to construct components in accordance with specifications.
- Collaborated with team members to ensure efficient production workflows.
- Conducted quality inspections on finished products to maintain high standards.
Automotive Service Technician
10 Months- Received completed work orders and documented automotive assessments and services performed accurately and timely; performed multi-point vehicle inspections and communicated effectively with customers and parts and services teams. Executed vehicle service maintenance including oil changes, fluid checks, filter replacements, and tire rotations. Maintained clean and safe work area in compliance with regulatory guidelines. Use of Tools, Diagnostics, Lifts, and Auto Tech Communication Workflow System.
- Diagnosed and repaired vehicle issues using advanced diagnostic tools and software.
- Conducted routine maintenance services, including oil changes, tire rotations, and brake inspections.
- Collaborated with team members to streamline service workflows and improve customer satisfaction.
Automotive Service Technician/ Lead Technician
3 Years 7 Months- Provided multi point inspection of customer vehicles, effectively communicated with customers and performed car maintenance and services quickly and accurately. Adhered to company policy, procedures and safety standards. Delivered consistent, timely, and accurate service to all customers. Managed one to two bays and supervised associate technicians to assist with necessary services. Worked both individually and with team in the process of completing work assignments. Transferred to Bob Utter Quick Lane from Blake Utter.
- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Performed routine maintenance services including oil changes, tire rotations, and brake inspections.
- Collaborated with team to enhance service efficiency and customer satisfaction.
Service Technician
5 Months- Executed dealership automotive repair orders efficiently, adhering to policies and procedures. Completed warranty repairs to manufacturer specifications, ensuring vehicle reliability. Diagnosed and repaired vehicle systems, enhancing overall performance and safety. Tested components and systems, using diagnostic tools and special service equipment. Communicated directly with the Service Advisor so that customers were well-informed of any additional services needed. Provided an estimate of time needed for additional repairs.
- Diagnosed vehicle issues using advanced diagnostic tools to ensure accurate repairs.
- Performed routine maintenance services, adhering to manufacturer specifications for optimal vehicle performance.
- Assisted customers with inquiries and service recommendations, fostering positive relationships and trust.
Installation Technician
1 Year 4 Months- Installed Engineered Wood Fiber (EWF), mulch, and compost materials at various jobsites including school playgrounds, parks, construction sites, NTTA roadways, city road medians, commercial sites, and residential developments. Operated and maintained blower truck equipment to complete daily job assignments. Completed EWF installation inspection and safety training for playground sites to ensure compliance with safety standards. Operated front end loader to load material into blower truck for the jobsites.
- Installed soil stabilization materials to enhance site performance and longevity.
- Operated specialized equipment for precise installation and maintenance tasks.
- Collaborated with team members to ensure efficient project completion and safety compliance.
Independent Contractor
1 Year 6 Months- Executed diverse tasks according to contract specifications, which involved preparing homes for clients, troubleshooting auto mechanical issues, and performing stud welding.
- Developed customized solutions for clients, enhancing operational efficiency and satisfaction.
- Conducted market research to identify trends, informing strategic project directions.
- Coordinated project timelines and deliverables, ensuring adherence to client expectations.
V-Mag Machine Operator and Packer in Ground Beef
2 Months- Ensured optimal machine performance for efficient product output. – responsible for accurate machine setup and equipment functioning properly for products to be run, and to monitor and document meat products production during the runs. Applied Lock Out Tag Out protocols when necessary to guarantee safety. Packed prepackaged meat for shipment, labeling boxes accurately in a fast-paced environment while conducting quality checks.
- Operated machinery to ensure efficient production of food products.
- Monitored equipment performance, identifying and resolving malfunctions promptly.
- Adhered to safety protocols, promoting a safe work environment for all staff.
Forklift Operator/ Material Handler Raw Receiving
2 Years 4 Months- Operated powered material handling equipment (forklifts, standup lifts) and maintained production flow while maintaining a safe work environment and adhering to Tyson policies and procedures. Removed pallets from trucks and accurately recorded carrier name, date, trailer number, order details, and number of empty pallets on load sheet. Loaded products from bays onto trailers for orders, documenting each action on load sheet to ensure accurate inventory management. Performed temperature checks to confirm suitable conditions for received goods, validated documentation and weights, and managed inventory of incoming products. Pull orders for production and store the product in the proper cooler area for each order.
- Operated forklifts and pallet jacks to transport products safely within warehouse environment.
- Conducted routine inspections on equipment to ensure operational safety and compliance.
- Loaded and unloaded goods efficiently, maintaining organization in storage areas.
Stud Welder
5 Months- Executed blueprint reading and layout to mark welding and stud welding at commercial building sites.
- Operated MIG and TIG welding equipment to fabricate metal components with precision.
- Interpreted blueprints and technical drawings to ensure accurate weld specifications.
- Conducted routine maintenance on welding machinery to enhance performance reliability.
Machine Operator
3 Months- Completed temporary assignment at local office
- Operated machinery to produce high-quality products, adhering to safety protocols.
- Monitored equipment performance and conducted routine maintenance to ensure operational efficiency.
- Collaborated with team members to streamline production processes and minimize downtime.
Independent Contractor
3 Months- Performed varied job duties based on project requirements. Completed jobs including clearing brush for new home construction, interior painting, auto electrical replacement and new installation, data entry, inventory management, and packaging and shipping products for online sales. Contracted as delivery jumper on an as-needed basis for FedEx route owner.
- Developed and executed customized project plans to meet client specifications.
- Managed client communications, ensuring clarity and understanding of project objectives.
- Implemented efficient workflows, enhancing service delivery for diverse projects.
Field Service Representative
4 Months- Serviced national customer account (Home Depot) for Woodgrain in assigned areas of Sherman, Paris, McKinney, Gainesville, Denton, Frisco, and Plano. Merchandised, ordered, and stocked my employer's building supply products in the Home Depot stores serviced. Followed the workflow of the SOP, lifting and placing building products appropriately, working quickly but accurately at an efficient pace. Maintained inventory, orders and provided excellent customer service. Collaborated with management and employees at each store to ensure effective service delivery. Continual scanning and documentation. Logged and reported work location time and travel times to assigned stores weekly.
- Coordinated on-site installations and troubleshooting for millwork products.
- Provided technical support to customers, ensuring product satisfaction and compliance.
- Conducted routine maintenance checks on equipment to ensure operational efficiency.
Forklift Operator/ Material Handler Raw Receiving
9 Months- Managed the operation of forklifts and stand-up lifts to facilitate production flow while upholding safety standards. Removed pallets from trucks and accurately recorded carrier's name, date, trailer number, order associated with trailer, and number of empty pallets on a load sheet. Pulled orders for production and stored in proper cooler area for each order. Recorded temperature readings to confirm proper temperature of received goods, verified documentation and product weight, and tracked inventory of received products. Mentor for co-workers in the raw receiving area. Perform 5S and Continuous Improvement Activities.
- Operated forklifts to transport materials efficiently within warehouse environment.
- Conducted routine safety inspections on equipment to ensure compliance with industry standards.
- Loaded and unloaded shipments, maintaining accuracy in inventory records.
Cashier/Night Merchandiser
8 Months- Delivered quality customer service to enhance guest satisfaction. Assisted customers at the self-checkout when assigned that area. Operation of computerized cash register including scanning customers' items, processing cash or credit transactions of customers, handling and correct counting money. Conducted accurate cash register count down at end of shift to ensure financial accountability. Constructed merchandise displays and organized floor layout to optimize product visibility and sales. Certified on Forklift to move pallets and arrange merchandise in areas of the store. Secured pallets to ensure safe handling and delivery. of merchandise as needed. Restocked and organized merchandise in areas of the Club manually and with a lift.
- Processed customer transactions accurately using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with inquiries, ensuring prompt and friendly service.
Jumper- Driver Helper
1 Year 3 Months- Interfaced daily with customers to ensure satisfaction and address delivery inquiries. Delivering FedEx Packages adhering to company guidelines. Managed around 180 daily delivery stops for residential and business customers. Ensured each package was scanned for tracking and obtained customer signatures. Managed time effectively to organize, scan, and deliver packages to designated addresses, ensuring timely delivery to meet deadlines.
- Assisted drivers with loading and unloading packages, ensuring timely deliveries.
- Supported safe handling of packages, adhering to company safety protocols.
- Maintained accurate records of deliveries, enhancing operational efficiency.
Customer Service Cart Attendant
1 Year 5 Months- Maintained store cleanliness and safety standards to enhance customer service experience. Cleared shopping carts from the parking lot and store perimeter, returning them to a safe storage location using Wal-Mart approved procedure. Ensured shopping carts were well stocked inside of the store. Wore proper reflective vest during cart collection for visibility and safety. Responded promptly to customer requests at satellite registers, facilitating smooth a smooth checkout process. Safely assisted customers carry out or carry in. Communicated regularly with management team; and carried out any additional responsibilities needed or assigned throughout the store at any given time.
- Assisted customers in locating and retrieving shopping carts from parking lot.
- Maintained cleanliness of cart area, ensuring safe access for shoppers.
- Monitored inventory levels of shopping carts, reporting shortages to management.
Package Handler
1 Month- Inspected packages for damage and scanned items from the conveyor to delivery trucks.
- Operated package scanning equipment to ensure accurate tracking and processing of shipments.
- Sorted and categorized packages by destination, optimizing workflow efficiency.
- Maintained cleanliness and organization of work area to comply with safety standards.
Independent Contractor
- Property Rehabilitation and Make Ready of Residential Estate Properties for Estate Manager. Coordinated movement and organization of materials and equipment for property rehabilitation projects, enhancing workflow and adhering to safety standards. Handled material tasks, including loading, unloading, and organizing for various projects, facilitating workflow and reducing downtime.
- Managed multiple client projects, ensuring timely delivery and adherence to specifications.
- Developed customized solutions based on client needs, enhancing service satisfaction.
- Implemented effective communication strategies to streamline project workflows and updates.
Tire Technician
4 Months- Executed tire installation procedures, Carried out tire repair and maintenance tasks Technician – professional appearance tech providing customer care and service to vehicles. Utilized on-the-job safety and equipment training. Performed the service part of the business – tire changing, balancing, flat repairs and rotation service all done with safety and efficiency. Ensured compliance with industry and company safety standards through diligent practices. Mastered machine operation and vehicle service protocols to uphold safety for customers and team.
- Conducted tire installations and rotations using industry-standard tools and equipment.
- Performed tire repairs and maintenance, ensuring safety and quality standards were met.
- Assisted customers with tire selection based on vehicle requirements and driving conditions.
Crew Member
2 Years 8 Months- Collaborated with restaurant team to ensure all products met quality standards and customers received satisfactory service. Demonstrated leadership, time management, customer service, cash handling, and credit card processing skills. Followed Opening and Closing Procedures and Generated Register Reports. Delivered exceptional customer service by adhering to established standards and procedures. Prepared quality products consistently by following Little Caesars recipes, specifications and procedures. Practiced safety and security procedures as defined by Little Caesars and by government agencies. Adhered to Little Caesars' policies, procedures, and standards of conduct.
- Operated kitchen equipment to prepare and cook menu items efficiently.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in inventory management by restocking supplies as needed.
Education
- 56 Semester Hours completed
- Spring 2018 Major: Electrical Technology
- Spring 2011 to Spring 2015 Major: Human Sciences - Sociology
GED
High School until 2005- 2008
Skills
Customer Service
Client Relationship Management
Teamwork and Collaboration
Time Management
Multi-Tasking Strength
Attention to Detail
Problem-Solving Skills
Goal Oriented and Results Driven
Certification
Lock Out Tag Out Certification: Tyson Foods-Sherman Case Ready, Forklift Operator Certification: Tyson Foods-Sherman Case Ready, Sam's Club Sherman, Presco, Hazmat Safety Training: Tyson Foods-Sherman Case Ready, Equipment & Safety Training: Caterpillar, Material Installation Technician and Safety Training: Soil Express, Ford | Lincoln Technical Training Certifications:, Recall Dealer Service Training, Technician Warranty Responsibilities, Shop Safety
Timeline
Assembler Technician
Caterpillar, Inc
12.2025 - 03.2026Read More
Independent Contractor
Independent Contractor - Self Employed
10.2025 - CurrentRead More
Automotive Service Technician
Holiday Ford
11.2024 - 09.2025Read More
Automotive Service Technician/ Lead Technician
Bob Utter Ford - Quick Lane
04.2021 - 11.2024Read More
Service Technician
Blake Utter Ford
11.2020 - 04.2021Read More
Installation Technician
Soil Express
07.2019 - 11.2020Read More
V-Mag Machine Operator and Packer in Ground Beef
Tyson Foods, Inc.
10.2018 - 12.2018Read More
Independent Contractor
Self Employed
01.2018 - 07.2019Read More
Forklift Operator/ Material Handler Raw Receiving
Tyson Foods, Inc.
05.2016 - 09.2018Read More
Stud Welder
D and D Stud Welding
11.2015 - 04.2016Read More
Machine Operator
Presco Products - Express Services
04.2015 - 07.2015Read More
Independent Contractor
Self Employed
01.2015 - 04.2015Read More
Field Service Representative
Woodgrain Millwork Distribution
04.2014 - 08.2014Read More
Forklift Operator/ Material Handler Raw Receiving
Tyson Foods
06.2013 - 03.2014Read More
Cashier/Night Merchandiser
Sam's Club
09.2012 - 05.2013Read More
Jumper- Driver Helper
Fed Ex Ground/ Sasser Trucking
04.2011 - 07.2012Read More
Package Handler
Fed Ex Ground
03.2011 - 04.2011Read More
Customer Service Cart Attendant
Walmart
09.2010 - 02.2012Read More
Independent Contractor
Heritage One, Realtors
07.2010 - 07.2010Read More
Tire Technician
Discount Tire
02.2010 - 06.2010Read More
Crew Member
Little Caesar's Pizza
06.2007 - 02.2010Read More
Texas Education Agency
GED
Read More
Grayson County College
Read More