ANDREW SMITH
Stewart & Stevenson
Fate,TX
2027
years of professional experience
Operations and service leader with experience overseeing fleet maintenance, diesel service, technician training, and customer support. Known for improving workflow, building team capability, and handling escalated service issues with a focus on efficiency, safety, and customer satisfaction.
Work History
Director of Operations
- Current Lead operational strategy, service delivery, and technician performance across mobile fleet-service operations. Oversee multi-state service teams, workflow optimization, customer satisfaction, and training development. Key Contributions:
- Directed daily operations, scheduling, and service execution for high-volume fleet clients, ensuring timely fulfillment of service requests
- Improved operational efficiency through workflow design and policy implementation, streamlining processes for better service delivery
- Implemented technician training programs and performance standards to enhance service quality and consistency
- Ensure service quality, safety compliance, and customer-focused delivery
Service Manager
1 Year 1 Month- Oversaw service-department operations, customer relations, and technician development. Managed workflow, training schedules, and complex service escalations. Key Responsibilities:
- Managed daily service operations to drive high levels of customer satisfaction
- Developed and implemented comprehensive training strategies and schedules for technicians to elevate service quality
- Established service policies and streamlined workflow processes to enhance operational efficiency
- Addressed escalated customer and technical issues to ensure resolution
- Facilitated team performance reviews and initiated staff development programs
Service Manager
4 Years 6 Months- Supported service operations with a strong focus on training development and technician performance. Key Contributions:.
- Coordinated rollout of new training initiatives to enhance technician skills and performance
- Identified skill gaps and coordinated targeted training
- Developed onboarding and training materials to facilitate effective knowledge transfer
- Conducted research on best-practice training methodologies
- Maintained training documentation and compliance records
- Collected trainee feedback to refine training programs and address learner needs
- Left position due to family emergency involving son.
Diesel Technician
4 Years 1 Month- Performed diagnostics, repairs, and maintenance on heavy-duty and medium-duty trucks, ensuring optimal performance and reliability.
- Engine, electrical, and mechanical diagnostics
- Use of OEM diagnostic tools and repair procedures
- Preventive maintenance and DOT-level inspections
- Executed high-accuracy troubleshooting procedures and maintained detailed repair documentation to support effective maintenance practices.
Sergeant (NCO)
7 Years- Executed critical decisions in high-pressure environments to sustain operational flow and ensure mission success.
- Led and supervised soldiers in training, discipline, readiness, and mission execution. Key Leadership Strengths:
- Executed training programs to ensure soldiers were prepared for missions and maintained operational readiness.
- Facilitated team-building activities to enhance collaboration and trust among members, contributing to improved unit cohesion.
- Maintained adherence to protocols and procedures.
Education
High School Diploma
Diesel Technology - Diesel Technology
Skills
Operations leadership
Service management
Fleet maintenance oversight
Technician training
Workflow optimization
Customer retention
Policy implementation
Team performance management
Diesel systems expertise
Safety compliance
Personal Information
Title: Director of Operations | Service Management | Fleet & Heavy Equipment | Training Development
Timeline
Service Manager
Stewart & Stevenson
05.2025 - 06.2026Read More
Service Manager
Dobbs Peterbilt
05.2019 - 11.2023Read More
Diesel Technician
Kenworth & Peterbilt
04.2015 - 05.2019Read More
Sergeant (NCO)
United States Army
01.2006 - 01.2013Read More
Director of Operations
HFS Fleet Solutions
Read More
Sterlington High School
High School Diploma
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Universal Technical Institute (UTI)
Diesel Technology from Diesel Technology
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