Andrew Sorrows
North Little Rock,AR
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
9
9
years of professional experience
Work History
Bartender
Vinos Pizza
Little Rock, AR
2023.06 - Current
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Planned and coordinated special events to boost customer numbers and profits.
- Effectively multitasked within fast-paced environment.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Greeted customers and provided excellent customer service.
Fulfillment Expert
Target
Little Rock, Arkansas
2022.09 - 2023.11
- Read orders to verify attributes and quantities of merchandise.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Operated forklift and pallet jack to transport heavy loads.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Field Technician
TAK Communications
Little Rock, AR
2020.11 - 2022.09
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Planned installations or service calls by evaluating location, locating access and laying-out equipment and wiring plans.
- Developed strategies for resolving complex technical issues encountered in the field.
- Met and exceeded customer demands through responsive and accurate on-site maintenance.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Drove company vehicles to and from customer locations to perform field maintenance.
- Provided technical support and guidance to new team members and interns.
- Conducted routine maintenance and calibration of field equipment to ensure accuracy and reliability.
- Implemented site restoration and cleanup activities post-sampling or equipment installation.
- Utilized handheld device to update work order status.
- Interfaced with third-party providers to troubleshoot equipment issues.
- Completed scheduled appointments on time to drive quality service.
- Adapted to diverse outdoor conditions and terrains while performing fieldwork.
- Followed safety protocols and procedures to ensure personal and public safety.
Service Manager
Chipotle
Little Rock, Arkansas
2016.03 - 2020.11
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed inventory levels and ordered supplies.
- Provided leadership, insight and mentoring to newly hired employees.
- Delegated work to staff, setting priorities and goals.
- Analyzed business performance data and forecasted business results for upper management.
Education
Some College (No Degree) - General Studies
Southeast Arkansas College
Pine Bluff, ARSkills
- Mixology
- Safe service compliance
- Bar restocking
- Highly reliable
- Outgoing personality
- Team player attitude
Timeline
Bartender
Vinos Pizza
2023.06 - Current
Fulfillment Expert
Target
2022.09 - 2023.11
Field Technician
TAK Communications
2020.11 - 2022.09
Service Manager
Chipotle
2016.03 - 2020.11
Some College (No Degree) - General Studies
Southeast Arkansas College