Proven track record in enhancing customer experience and streamlining operations, as demonstrated at customer service occupations. Specializes in upselling and cross-selling with a attention to detail, ensuring optimal service delivery and inventory management. Excels in customer service and order processing, significantly improving satisfaction and efficiency.
-Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
-Obtained cash bank and stocked service bar to prepare for operation.
-Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
-Delivered exceptional customer service both over the phone and in person.
-Handled customer complaints with professionalism and took orders over the phone and face to face.
-Solved logistical issues with delivery drivers and delivery systems.