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Associate Principal Engineer

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Experienced Concierge Manager with background in overseeing concierge teams, hiring new employees, training of company hew hires. Committed to providing exceptional guest experience, along with team satisfaction. History of improving operational efficiency and consistently exceeding service expectations. Dedicated and adaptable professional with a proactive and positive attitude and the ability to learn quickly.

Dynamic hospitality professional with a solid background in event coordination and guest relations. Enhanced guest experiences by managing check-ins and VIP requests, while successfully training team members to uphold service standards and foster guest satisfaction.

Has diverse experience in hospitality, customer service, and resort operations. Demonstrated strengths include providing high-level guest services, coordinating events, and maintaining customer satisfaction at all times. Notable contributions include creating positive guest experiences and improving overall resort efficiency through proactive problem solving and effective communication skills.

Client-focused administrative professional with experience supporting clients and internal teams in fast-paced, service-driven environments. Strong background in scheduling, coordination, documentation, and professional communication. Well-versed in Adobe Creative Cloud and Microsoft Office for document preparation, organization, and client-facing materials. Known for remaining calm under pressure, handling sensitive information with discretion, and delivering consistent, high-quality service. Bilingual in English and Spanish; CPR & AED certified.

Andrew Sussman

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Concierge Trainer

Resort Concierge

Third Shift

Resort Concierge

Medical Assistant

Medical Assistant

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Bachelor of Science’s -

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Concierge Trainer

Resort Concierge

Third Shift

Resort Concierge

Medical Assistant

Medical Assistant

Bachelor of Science’s -

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