Andrew Svitak
Rock Island,IL
Summary
Dedicated professional with expertise in patient care, customer service, and health education. Committed to enhancing patient experiences and promoting wellness through effective communication and collaboration.
Overview
5
5
years of professional experience
Work History
Sales Associate
Dicks Sporting Goods Distribution Center
McHenry, Illinois
10.2023 - Current
- Assisted customers in selecting products and answering inquiries.
- Collaborated with team members to restock merchandise efficiently.
- Educated customers about promotions and loyalty programs available.
- Trained new associates on customer service best practices and store operations.
- Helped customers find specific products, answered questions, and offered product advice.
Certified Nursing Assistant
Independence Health and Therapy
Woodstock, IL
07.2025 - 08.2025
- Assisted patients with daily living activities and personal care needs.
- Maintained a clean and safe environment for patients and staff members.
- Collaborated with healthcare team to develop and implement care plans.
- Educated patients on health practices and wellness strategies effectively.
- Observed and reported unusual symptoms and changes to charge nurse.
Certified Nursing Assistant
Hearthstone Assisted Living
Woodstock, Illinois
06.2023 - 08.2023
- Assisted patients with daily living activities and personal care needs.
- Documented patient information accurately in electronic health records system.
- Collaborated with healthcare team to develop and implement care plans.
- Provided emotional support to patients and families during treatment processes.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Shift Manager
Papa Murphy's
Woodstock, Illinois
06.2021 - 06.2023
- Supervised daily operations to ensure smooth workflow and service delivery.
- Trained and mentored team members on company policies and procedures.
- Managed inventory levels to maintain adequate stock for production needs.
- Assisted in resolving customer complaints for improved satisfaction and loyalty.
- Enforced health and safety guidelines to maintain a safe working environment.
- Managed daily cash intake by counting out registers and tabulating profits.
Education
Bachelor of Science - Biology
Augustana College
Rock Island, IL05-2027
Skills
- Patient care
- Medical documentation
- Team collaboration
- Customer service
- Training and mentoring
- Health education
Timeline
Certified Nursing Assistant
Independence Health and Therapy
07.2025 - 08.2025
Sales Associate
Dicks Sporting Goods Distribution Center
10.2023 - Current
Certified Nursing Assistant
Hearthstone Assisted Living
06.2023 - 08.2023
Shift Manager
Papa Murphy's
06.2021 - 06.2023
Bachelor of Science - Biology
Augustana College