Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andrew Tang

Richmond,TX

Summary

Proven achiever in sales and customer relations, I leveraged upselling and exceptional customer service at Gillman Automotive Group to enhance client satisfaction and drive business growth. Skilled in conflict resolution and ecommerce, I excel in fast-paced environments, consistently meeting and exceeding sales targets. My background also includes impactful roles in education and safety, underscoring my versatile skill set. Highly experienced marketer known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

5
5
years of professional experience

Work History

Sales Associate

Gillman Automotive Group
05.2024 - Current
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Built relationships with customers to encourage repeat business.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Swim Instructor

Lifetime Athletic Club
03.2023 - 05.2024
  • Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
  • Prepared equipment before each class class and stored items promptly after classes.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained control and safety of class and kept children in flotation always within arm's reach.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Developed and implemented lesson plans based on individual student needs.
  • Implemented proper safety protocols and emergency response plans.
  • Collaborated with swim team coaches to develop successful training plans.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Adapted teaching techniques to different learning styles.
  • Mentored and trained new swim instructors on best practices.

Life Guard

Texas Aquatic Enterprises
03.2019 - 03.2022
  • Attentively monitored swimmers to identify distress.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Upheld hygiene standards in pool and surrounding area.
  • Responded to emergency situations in a timely, efficient manner.
  • Monitored pools and surrounding areas for adherence to safety protocols.

Education

High School Diploma -

William B Travis High School
Richmond, Texas
05.2024

Skills

  • Client Account Management
  • Upselling
  • Business Development
  • Product Sales
  • Customer Needs Assessment
  • Contract Preparation
  • Sales Development
  • Promotional support
  • Conflict Resolution
  • Exceptional customer service
  • Website Design
  • Ecommerce

Languages

English
Native or Bilingual
Vietnamese
Professional Working

Timeline

Sales Associate

Gillman Automotive Group
05.2024 - Current

Swim Instructor

Lifetime Athletic Club
03.2023 - 05.2024

Life Guard

Texas Aquatic Enterprises
03.2019 - 03.2022

High School Diploma -

William B Travis High School

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Andrew Tang