Andrew Thompson
San Jose,CA
Summary
Dynamic and results-driven Cashier with extensive experience at Sprouts Farmers Market Inc, Grocery, excelling in customer service and cash handling. Demonstrated ability to resolve customer concerns, boost sales through effective product recommendations, and maintain high accuracy in financial transactions. Skilled in payment processing and customer assistance, fostering repeat business and enhancing customer satisfaction.
Overview
1
1
year of professional experience
Work History
Cashier
Sprouts Farmers Market Inc, Grocery
06.2021 - 07.2022
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Upsold additional products and services to increase revenue.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
No Degree - Marketing
Sierra College
Rocklin, CASkills
- Cash Handling
- Product restocking
- ID Verification
- Returns processing
- Product Recommendations
- Customer Assistance
- Drawer balancing
- Customer Service
- Payment Processing
- Payment Collection
- Cash Register Operation
- Issue Resolution
Health and Fitness
I love going to the gym and working out. I started my passion for fitness and weight lifting when I was twelve years old. I originally started working out to help me in my football career, but it has evolved into a passion of its own.
Timeline
Cashier
Sprouts Farmers Market Inc, Grocery
06.2021 - 07.2022
No Degree - Marketing
Sierra College