Andrew Todd
Pittsboro,NC
Summary
Dynamic Assistant General Manager at McDonald’s with a proven track record in staff management and operations oversight. Expert in inventory control and fostering employee relations, I enhanced customer satisfaction through effective complaint resolution and strategic training initiatives, driving operational efficiency and compliance with health standards.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
McDonald’s
Pittsboro, NC
12.2018 - Current
- Trained and mentored staff on customer service protocols and operational efficiency.
- Implemented inventory management strategies to reduce waste and optimize supply chain processes.
- Supervised daily operations ensuring compliance with health and safety standards.
- Collaborated with upper management on strategic initiatives to improve overall restaurant performance.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Education
High School Diploma -
Northwood High School
Pittsboro, NC06.2021
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Food safety and sanitation
- Training and development background
- Customer relationship management (CRM)
- Operations oversight
Accomplishments
Begin my working career at 16 years old at the Pittsboro McDonalds. I worked through my high school career maintaining good grades and then spending nights closing at McDonald’s. I began to excel. Once I graduated high school I got promoted to McDonald’s shift manager and currently now the McDonald’s assistant general manager.
Timeline
Assistant General Manager
McDonald’s
12.2018 - Current
High School Diploma -
Northwood High School